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1.5 Based on 35 reviews
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I wish I could rate this place a zero! I made an appointment to get new tires and an oil change and dropped my vehicle off at 11 am. I was told it would take about 2 hours and I would receive a call. I should have gotten a call by 1pm or 2 pm at the least, but no call as of 5 pm, so I called and spoke with Corey and was told it was ready for pick up. I arrived and paid for the service, (Oil Change alone was $123.98!!!). I started up my vehicle... Read more

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Checked in 8:30 AM Sunday 07/10/16 at NTB store Capital Heights, MD to install 4 tires + alignment. It took 6 hours and a quarter to complete the job and check out. This is unacceptable customer service. I would strongly not recommend someone to this store.

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I went in for a regular oil change with tire rotation. They conned me into changing the brake pads, brake fluid, power steering fluid, fuel system tune up, all for $84 I was told. When I went to pay they charged me almost $800!!!! And I hadn't signed the required work order. When I asked why they didn't show it to me, they said they were too busy. Too busy for 20 more seconds??? That is not a valid excuse. I was doing regular oil change for 2... Read more

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I scheduled an appointment and had been waiting for more than 2,1/2 hours. I watched 5 cars go in and out after being told I would be next when I arrived since I had an appointment. I will never return again.

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I have recent experience with these crooks. I have honda odyssey 2006. It was bad luck that i took my car to NTB SHOP located at terminal rd newington va for alignment check. Because they are offering so called free alignment check. But instead of checking alignment after having me wait for an hour their mechanic came and told me that one of bolt lever broke while opening it. The guy said that it was not screwed by the previous person... Read more

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I came to NTB 3860 Oxford Station way on Hanes mall Blvd. the lady I spoke to names Lindsay Roberts, a customer associate was very nice and helped me so much.

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Location is Hugh Howell, Stone Mountain, GA. Needed tire plugged. After waiting for an hour, worker told me it was unable to be plugged. Tried to sell me a new tire. Then said all my tires needed to be replaced. Dismissed everything he said, drove one mile to another tire shop, got tire plugged for $10.00. I guess he thought I was a ***, middle age female. Sucker!

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AS USUAL AND FROM WHAT IVE FOUND ONLINE THIS IS A VERY POPULAR SCAM RUN BY NTB. THE OFFER WAS SIMPLE, BUY 3 NITTO TIRES AND GET THE 4TH ONE FREE BY WAY OF A VISA GIFT CARD IN THE MAIL. SENT IN MY DOCUMENTATION AND RECEIVED A POSTCARD THAT SAID IS DID NOT QUALIFY. CALLED THE 1-800 NUMBER AND SAID I DIDNT SEND IN UPC CODES. GOT A PERSON ON THE LINE AND THEN SAID MY SPECIFIC TIRE MODEL DID NOT QUALIFY. I ASKED WHERE THIS INFO WAS BECAUSE NTB JUST... Read more

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The manager had no idea what his employees were doing. He stood there with a dumdum stick hanging out of his mouth the whole time he was talking to me. Had grease all over his face. Wanted to change me for low beam bulbs that were replaced with the incorrect bulbs the first time. When I said I don't think so he "said then go somewhere else." Unbelievable how rude and arrogant this "mgr" was. Have bought almost all my tire through the years from... Read more

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Take the PT Cruiser and to get the left front wheel bearing and hub replaced because it was making noise and you can feel it when you turn to the left was quoted $230 and they said I needed rear brakes and drums ok $920 but they made me a deal only 800. Picked up the car the next day still had the noise on the left shaking going over 70 they didn't do the front end alignment apparently he said Oh its the left wheel bearing that needs to be... Read more

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