1.4
  • Unhonest tech2 votes
  • Customer service1 votes
  • Management1 votes
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  • 16 hours ago
  • Service Centers and Customer Services
  • Cornelius, North Carolina
  • Tires
  • 4

I stopped at the NTB store on Hwy 73 in Huntersville, NC, last week. It was the middle of the afternoon and i was hoping to get in and out quickly. When I arrived, the place was empty and there was a sleepy looking guy at the counter. I asked for a 'base price' on tires -- with no add-ons. The guy gave me a price that, out of convenience, i accepted. When i reviewed the paperwork, i saw two... Read more

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They decided that my brakes were not safe so they would not re lease me to do business elsewhere and still have my vehicle. They threatened yo call the police if we drove off and would gladly call a tow company they know to tow us home. We drove in. Add comment

Did not properly replace valves on new tire resulting in a flat on the highway 24 hours after purchasing tires. Add comment

  • Apr 12
  • Service Centers and Customer Services
  • Joliet, Illinois
  • Tire Rotation
  • 16
  • REVIEW RATING 3/5

Shorewood IL NTB - I Purchased 4 tires in Nov 2014 and as part of the promotion had to purchase lifetime rotation, balance, and a 1 year alignment package. Went in April 2015 to get the tires rotated, balanced and realigned. Picked up the vehicle and noticed the tires were NOT rotated. How do I know they were not rotated? I always color in the first letter of the name of the tire with a pen on... Read more

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Told me I needed front and rear brake pads and rotors. ($705.) Someone else looked at them and IMMEDIATELY saw rear rotors were oxidized, meaning they had not worked for some time. Bled the air out of the lines and that was all it took!!!!!!!! Really?? You're professional techs couldn't see that??? I will never enter your door again!!!! Add comment

  • Mar 08
  • Service Centers and Customer Services
  • Otsego, Minnesota
  • Wheel Alignment
  • 39
  • REVIEW RATING 4/5

I brought my car in for an 89.99 4 wheel alignment to the Rogers,Mn store...upon them bringing my vehicle in they inspected it to find it needed a few new parts to perform alignment..they charged me a 10.99 full vehicle inspection which they only inspected the front and couldnt answer why only the front was checked..i then chose to bring my car to the Elk River,Mn branch to perform the alignment... Read more

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  • Feb 21
  • Service Centers and Customer Services
  • Alabaster, Alabama
  • Tires
  • 44
  • REVIEW RATING 3/5

I have been trading with National Tire & Battery for years when I needed new tires. I had never used their other services but decided to have them line up the front end of my vehicle along with the 4 new tires I planned to purchase. The service manager advised me after a while that the mechanic could not align the front because there were several worn components that had to be replaced. He... Read more

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  • Feb 19
  • Service Centers and Customer Services
  • Sachse, Texas
  • Oil Change
  • 40
  • REVIEW RATING 5/5

NTB (Sachse Tx Location). I have been bringing my vehicle to NTB since my car came off the extended warranty by Ford (at 100,000 miles). In that time frame NTB (Sachse Tx Location) has been the only shop to maintenance my car until February 5th 2015 (for a total of 7 consecutive oil changes and tire rotations), I always have my oil change done every 4,000 miles since it has high mileage and I... Read more

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  • Jan 17
  • Service Centers and Customer Services
  • Dallas, Texas
  • Oil Change
  • 1
  • 1
  • 76
  • REVIEW RATING 4/5

In October 2014 I made an appointment with NTB to have my oil changed. I arrived at the scheduled time and was told it would take about 45 min to complete. I told the tech that was fine and left. It was no more than 15 min later I got a call from the Tech telling me that the Drain Plug for the oil was stripped and if they had one laying around I would only be required to pay the labor to get... Read more

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  • Oct 28, 2014
  • Service Centers and Customer Services
  • Sumitomo Tires
  • 132
  • REVIEW RATING 4/5

I bought 4 Sumitomo Tires in july 2013 for my Wife's Chrysler 300 these were high mileage 80k mile tires. in Aug 2014 left rear had a small leak. I took it to NTB to have leak repaired. I was told I had to have a new tire since the hole was in the sidewall it could not be fixed. New tire was $150 ... I spent part of my youth as a tire tech at a reputable Tire dealership. So i told them to... Read more

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