National Tire And Battery Complaints and Reviews

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National Tire And Battery
Main address: 22304 Alexandria Virginia
1-800-NEW-TIRE, (888) 867-5658, , customerservice@tirekingdom.com
  • 71 complaints
  • $25.1K claimed losses
  • $353 average
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  • Jul 25
  • Service Centers and Customer Services
  • Countryside, Illinois
  • Yokohama Tires
  • 8

First started in 2012 when I requested four tires with good traction in rain and snow. Recommended Yokohama tires were only a few dollars more than lower grade, so purchased higher priced and installed with 3-year alignment package to get discount. First snow after installation (less than 1/4 inch), on a left turn at 5mph, my tires lost contact with pavement and I couldn't control the car during... Read more

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  • Jul 13
  • Service Centers and Customer Services
  • Richmond, Virginia
  • Alignment
  • 5

I purchase four tires in April 2011 with an alignment totaling $485.00.The manager told me I needed a right arm control on the front-end before I could get the car align, I said ok. I went to my mechanic to have the car fix. I return back to get the car align the machine was broke. I needed the front-end fix so I went to Phil's alignment to have it done. I waiting two months went back didn't... Read more

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  • Jun 09
  • Service Centers and Customer Services
  • Grapevine, Texas
  • Auto Repair Service
  • 16

I went to NTB store (3590 N. Grapevine Mills Blvd) for an oil change and tire rotation yesterday and a terrible incident happened. I feel so lucky today that I am still alive to tell people what had happened. I could have killed myself once I went on 121 highways! I checked in for an oil change and tire rotation, the receptionist checked my mileage and tires. When she comes back she recommended... Read more

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  • Jun 04
  • Service Centers and Customer Services
  • Madison, Wisconsin
  • Ball Joints Replacement
  • 9

On May 2 2012 I had $1,933.00 of work done on my 1999 Chevrolet Blazer I had 135214 Miles on it I needed all 4 ball joints replaced less than 4,000 miles 1 broke so they replaced it free of all charges Now car has 145450 Miles and all 4 was not only just bad but bolts have fallen out making the car dangerous to drive so I took it back and they were willing replace ball joints again but a high... Read more

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  • May 31
  • Service Centers and Customer Services
  • Florida City, Florida
  • Ntb Battery
  • 8

I have been an NTB loyal customer since 1988. I've bought lots of tires and batteries from them. I've always received good service and products (mainly Michelin tires) at reasonable prices. Unfortunately the relationship may be ending. I bought a new battery from NTB in December 2013. Today my car wouldn't start. It was totally dead. No electric power at all. After waiting on the... Read more

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  • May 10
  • Service Centers and Customer Services
  • Houston, Texas
  • Vehicle Alignment
  • 10

I have never met a group of incompetent people, they are always trying to sell you something verses doing the job you brought you vehicle in for. I have tried 2 different shops in Houston, and neither location can get the job done. I bought a 3 year alignment in June 2011 and every time I take it in for an alignment it takes all day, whether you have an appointment or not. Today I dropped my car... Read more

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  • May 09
  • Service Centers and Customer Services
  • 10 Percent Shop Fee
  • 13

Last week I called our local NTB store and asked for prices of their Wheel Alignment Programs. I was told: • 1 year = $125 • 3 year = $175 • 5 year = $224 Today (5/5/2014), I took my brand new 2014 Ford C-MAX in for an alignment and to purchase a 3 year program. I was shocked when my bill totaled $197.99! It seems that the price of the 3 year program was now -- five days later -- $179.99. Plus,... Read more

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  • Jan 28
  • Service Centers and Customer Services
  • Merrifield, Virginia
  • Damaged Vehicle
  • 14

BEWARE!! If you want to spend money for repairs not needed on your vehicle and then have your vehicle damaged and have to have another shop repair it (only to have NTB deny any liability) then this place is for you. We had to have a repair redone by another shop after NTB said they did the repair and are out $800.00 as well as NTB damaged our vehicle and will not admith liability for either. ... Read more

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  • Jan 24
  • Service Centers and Customer Services
  • Ellisville, Missouri
  • Wheel Stud
  • 28

I took my car to NTB at: 15655 Manchester Rd, Ellisville, MO 63011 on 1/4/2014 for 4 new tires. I dropped the car off at about Noon and left it with them. A few hours later, they call me to say that a wheel stud on the LR wheel was spinning in the hub and it would have to be replaced. I had no choice but to agree to this as I needed the car/tires done that day. Long story short, they installed... Read more

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  • Jan 23
  • Service Centers and Customer Services
  • Ellisville, Missouri
  • Tires Change
  • 1
  • 26

I took my car to NTB at: 15655 Manchester Rd, Ellisville, MO 63011 on 1/4/2014 for 4 new tires. I dropped the car off at about Noon and left it with them. A few hours later, they call me to say that a wheel stud on the LR wheel was spinning in the hub and it would have to be replaced. I had no choice but to agree to this as I needed the car/tires done that day. Long story short, they installed... Read more

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