National Tire And Battery Complaints and Reviews

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National Tire And Battery
Main address: 22304 Alexandria Virginia
1-800-NEW-TIRE, (888) 867-5658, , customerservice@tirekingdom.com
  • 81 complaints
  • $28.2K claimed losses
  • $348 average
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  • 18 hours ago
  • Service Centers and Customer Services
  • 4

Got my oil changed and tires rotated. They told me my power steering fluid needed flushing.I had a new hose put on and knew that was a lie. I went to get aligned cause it was pulling o right. Guy checked and alignment was fine but I needed new tires. He showed me dry rot and medal showing through. I could have been killed. I have a feeling he did not rotate or he would have seen the tires was bad... Read more

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  • Oct 09
  • Service Centers and Customer Services
  • Tire Replacement
  • 1
  • 1
  • 14

DO NOT USE NTB!! My husband and I spent three hours at the Wilcrest location, HOUSTON, TEXAS to replace 4 tires for my Mercedes S550 class (all 4 came out to almost $1000). First we had to wait 40 minutes for the tires to be delivered from another location. We spent another hour for the job to be done and when we FINALLY got ready to pay and leave we were told their computer system was down and... Read more

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  • Oct 02
  • Service Centers and Customer Services
  • Germantown, Maryland
  • Oil Change
  • 10

Bad Service at NTB Store #579 I went online to schedule oil change appointment. The next day arrived for my 2:30pm the oil change appointment at 2:15pm to check in. They checked me in. After 45 mins I went to check to see if they had completed the oil change. They had not even started and could not provide me with a time when they would start the oil change. They were rude and arrogant about the... Read more

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  • Sep 16
  • Service Centers and Customer Services
  • Cincinnati, Ohio
  • Oil Filter
  • 1
  • 1
  • 18

I took my car in for an oil change and tire rotation at the Conyers location. One month later the OIL FILTER (can) FELL OUT OF THE CAR while I was driving it on the way to work at 6 o'clock in the morning!!! NTB was found at liable/fault and their insurance co. had to pay for another motor. WHAT A HORRIBLE, HORIBLE EXPERIENCE THIS HAS TURNED INTO. I will not even go into the hassels of having to... Read more

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  • Sep 11
  • Service Centers and Customer Services
  • New Lenox, Illinois
  • Cooper Tires
  • 18

STAY AWAY!! 2 year old tires with warranty through NTB. 2/4 tires are showing the metal. Claim it's an alignment issue (even though I had just came from the dealership stating my alignment was good since I had them put on my spare tire on the worse of the 2 bad tires). Refused to honor their warranty. Also tried to tell me my serpentine belt needed replacement, when it had been replaced that... Read more

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  • Sep 08
  • Service Centers and Customer Services
  • Hutto, Texas
  • Oil Change
  • 13

I had an oil change at NTB and they didn't put enough oil back in and my engine seized up. 25oo dollars and 2 months later they have yet to reimburse me. Now they won't even return my calls. I have submitted all receipts and mileage as they have asked and now no communication. I am calling everyday and they transfer me around. The people that I was dealing with just go to voicemail and don't call... Read more

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  • Aug 23
  • Service Centers and Customer Services
  • Dodge Durango Tires
  • 41

I had 4 new tires installed on my Dodge Durango at the Huntington Mall Ntb in Barboursville, WV. They managed to mess up all 20 lugnuts and only reinstalled 19. I was told that my vehicles done. I paid and went out to leave. I looked at the tires before getting in and to my amazement, I was missing a lugnut on the left front tire. I went back in and told the service manager about it. He... Read more

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  • Aug 18
  • Equipment
  • Talleyville, Delaware
  • Tires
  • 41

I purchased 3 new tires Aug 14th, 2014 because all three had bubbles. I have been to NTB previously and had an ok experience. As I drove off with my news tires, I thought my car didn't feel right, but ignored it thinking I must get used to the new tires. I didn't drive my car all weekend, until Aug 17th, 2014. As went over a speed hump I heard a scrapping sound. The bottom on my car was hitting... Read more

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  • Aug 17
  • Service Centers and Customer Services
  • Tires
  • 36

We have been using NTB for the last 4 years around january we bought 4 new tires.One day I took my car for a oil change and they had to rotate the tires because that was the deal when we bought the tires one of the tires was flat and I told the guy to put some air I went to work and I left my car at NTB when it was time for me to go home I when to get my car like always I pay first I ask the... Read more

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  • Aug 02
  • Service Centers and Customer Services
  • Tires Work
  • 13

The location in Lombard il is horrible with customer service. I have bought tires from then twice and when you need repair, they lie about appointments and act as if th hey don't want to provide service. My entire Fay has been wasted just trying to get a third Checked, for low tire pressure warning. I will not do business with them again . Next tire our have, I will not buy from non. Don't... Read more

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