1.4
  • Unhonest tech2 votes
  • Customer service1 votes
  • Management1 votes
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  • Feb 21
  • Service Centers and Customer Services
  • Alabaster, Alabama
  • Tires
  • 17
  • REVIEW RATING 3/5

I have been trading with National Tire & Battery for years when I needed new tires. I had never used their other services but decided to have them line up the front end of my vehicle along with the 4 new tires I planned to purchase. The service manager advised me after a while that the mechanic could not align the front because there were several worn components that had to be replaced. He... Read more

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  • Feb 19
  • Service Centers and Customer Services
  • Sachse, Texas
  • Oil Change
  • 16
  • REVIEW RATING 5/5

NTB (Sachse Tx Location). I have been bringing my vehicle to NTB since my car came off the extended warranty by Ford (at 100,000 miles). In that time frame NTB (Sachse Tx Location) has been the only shop to maintenance my car until February 5th 2015 (for a total of 7 consecutive oil changes and tire rotations), I always have my oil change done every 4,000 miles since it has high mileage and I... Read more

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  • Jan 17
  • Service Centers and Customer Services
  • Dallas, Texas
  • Oil Change
  • 1
  • 1
  • 52
  • REVIEW RATING 4/5

In October 2014 I made an appointment with NTB to have my oil changed. I arrived at the scheduled time and was told it would take about 45 min to complete. I told the tech that was fine and left. It was no more than 15 min later I got a call from the Tech telling me that the Drain Plug for the oil was stripped and if they had one laying around I would only be required to pay the labor to get... Read more

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  • Oct 28, 2014
  • Service Centers and Customer Services
  • Sumitomo Tires
  • 108
  • REVIEW RATING 4/5

I bought 4 Sumitomo Tires in july 2013 for my Wife's Chrysler 300 these were high mileage 80k mile tires. in Aug 2014 left rear had a small leak. I took it to NTB to have leak repaired. I was told I had to have a new tire since the hole was in the sidewall it could not be fixed. New tire was $150 ... I spent part of my youth as a tire tech at a reputable Tire dealership. So i told them to... Read more

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  • Oct 21, 2014
  • Service Centers and Customer Services
  • Tire Rotation Result
  • 48
  • REVIEW RATING 3/5

Got my oil changed and tires rotated. They told me my power steering fluid needed flushing.I had a new hose put on and knew that was a lie. I went to get aligned cause it was pulling o right. Guy checked and alignment was fine but I needed new tires. He showed me dry rot and medal showing through. I could have been killed. I have a feeling he did not rotate or he would have seen the tires was bad... Read more

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  • Oct 09, 2014
  • Service Centers and Customer Services
  • Tire Replacement
  • 1
  • 1
  • 73
  • REVIEW RATING 3/5

DO NOT USE NTB!! My husband and I spent three hours at the Wilcrest location, HOUSTON, TEXAS to replace 4 tires for my Mercedes S550 class (all 4 came out to almost $1000). First we had to wait 40 minutes for the tires to be delivered from another location. We spent another hour for the job to be done and when we FINALLY got ready to pay and leave we were told their computer system was down and... Read more

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  • Oct 02, 2014
  • Service Centers and Customer Services
  • Germantown, Maryland
  • Oil Change
  • 46
  • REVIEW RATING 3/5

Bad Service at NTB Store #579 I went online to schedule oil change appointment. The next day arrived for my 2:30pm the oil change appointment at 2:15pm to check in. They checked me in. After 45 mins I went to check to see if they had completed the oil change. They had not even started and could not provide me with a time when they would start the oil change. They were rude and arrogant about the... Read more

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  • Sep 16, 2014
  • Service Centers and Customer Services
  • Cincinnati, Ohio
  • Oil Filter
  • 1
  • 1
  • 59
  • REVIEW RATING 3/5

I took my car in for an oil change and tire rotation at the Conyers location. One month later the OIL FILTER (can) FELL OUT OF THE CAR while I was driving it on the way to work at 6 o'clock in the morning!!! NTB was found at liable/fault and their insurance co. had to pay for another motor. WHAT A HORRIBLE, HORIBLE EXPERIENCE THIS HAS TURNED INTO. I will not even go into the hassels of having to... Read more

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  • Sep 11, 2014
  • Service Centers and Customer Services
  • New Lenox, Illinois
  • Cooper Tires
  • 54
  • REVIEW RATING 4/5

STAY AWAY!! 2 year old tires with warranty through NTB. 2/4 tires are showing the metal. Claim it's an alignment issue (even though I had just came from the dealership stating my alignment was good since I had them put on my spare tire on the worse of the 2 bad tires). Refused to honor their warranty. Also tried to tell me my serpentine belt needed replacement, when it had been replaced that... Read more

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  • Sep 08, 2014
  • Service Centers and Customer Services
  • Hutto, Texas
  • Oil Change
  • 40
  • REVIEW RATING 3/5

I had an oil change at NTB and they didn't put enough oil back in and my engine seized up. 25oo dollars and 2 months later they have yet to reimburse me. Now they won't even return my calls. I have submitted all receipts and mileage as they have asked and now no communication. I am calling everyday and they transfer me around. The people that I was dealing with just go to voicemail and don't call... Read more

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