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  • Customers like
    • Cooper tires 1
    • When scott returned to the store and took over 1
  • Customers don't like
    • Customer service 7
    • Business practices 5
    • Unhonest tech 4

Simpsonville office waited awhile before I got some one talk to spoke to rep about my car issues he said it will be half hour before he can look at car I said fine left for over 1hr came back and car was never look at .I ask him why my car wasnt looked at and his reply was he never said that car be looked at in half hour, he final admitted that they had fell behind bad business practice Read more

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What happened to the service at this company? When it was NTW, customer service was always outstanding. I set up an appt for an oil change and tire rotation with the NTB thru their website in Lexington Ky (#8518). Upon arrival the counter person couldn't be more rude and he was rude right up to the time I left. I was there to also discuss new tires for another vehicle, but I believe that won't be... Read more

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Where to begin? Front line people - TOTALLY unprofessional - rude, argumentative, gives you no confidence they know what they are doing. Over charge you, I am not sure they even did the work I paid for. The sold me a battery that wont hold a charge, and I argued to have it replaced.. did they, the so called new one looks exactly like the one they took out - ( same markings same smudge... Read more

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Bought a set of tires that were supposed to come with two mail in rebates totally $170. Two months go buy and i receive a $50 mail in rebate cusa card. I made a point to ask manager if i would receive both rebates, he assured me i would so i bought the tires. So long story short im now arguing with a district manager about what was advertised and promised. I dont recommend buying tires from NTB... Read more

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Made an appoinment for an oil change by fgoing into the waltham location. For thwe next day. When i got to l The location i was told there was a two hour backup. People who called call. Center that morning were given priority Add comment

Took my car to NTB to fix my fan belt going into the water pump and they fixed it but my fan belt is wobbly NTB onEldorado Parkway McKinney Texas Add comment

Went in for 4 tires. They had a sale that included 4 tires for half price, if purchased with alignment and road hazard. Basically the same price as 4 tires. Ok, they had the brand I wanted. The alignment and road hazard were a bonus. manager comes out 20 minutes with a list of needed repairs. Needed ball joints, brakes and rotors, change brake fluid. Really. Just had new brakes and rotors... Read more

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Horrible service not once, but twice. Sold me wrong sized tires for my car...Cooper Tires... Tire rotations are impossible to get done, even when you make an appt. unfriendly staff. Add comment

The store at Manassas makes a lot of excuses. They tell you that you don't need an appointment to have something (an alignment) done but when I show up they give me BS excuses about don' t know why you were told that. With no offer of any attempt to he or resolve the issue. Worthless as *** on a male hog! Add comment

Don't use these guys at any store! Had wheel bearings going out. They said it was tires. Bought tires, noise still there. Not until the 3rd time did they actually drive my car. Then quoted an additional $700.00 for wheel bearings. Took it some place else and got the work done for $450.00. Probably didn't need all new tires!!!! My mechanic said any mechanic with any experience at all would have... Read more

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