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  • Customers like
    • Cooper tires 1
    • When scott returned to the store and took over 1
  • Customers don't like
    • Customer service 7
    • Business practices 6
    • Unhonest tech 4

AS USUAL AND FROM WHAT IVE FOUND ONLINE THIS IS A VERY POPULAR SCAM RUN BY NTB. THE OFFER WAS SIMPLE, BUY 3 NITTO TIRES AND GET THE 4TH ONE FREE BY WAY OF A VISA GIFT CARD IN THE MAIL. SENT IN MY DOCUMENTATION AND RECEIVED A POSTCARD THAT SAID IS DID NOT QUALIFY. CALLED THE 1-800 NUMBER AND SAID I DIDNT SEND IN UPC CODES. GOT A PERSON ON THE LINE AND THEN SAID MY SPECIFIC TIRE MODEL DID NOT QUALIFY. I ASKED WHERE THIS INFO WAS BECAUSE NTB JUST SAID ALL NITTO TIRES QUALIFY WHILE AT THE STORE. THEY SAID I NEEDED TO CALL FIRST. BS!!!!!!!!!! THIS... Read more

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The manager had no idea what his employees were doing. He stood there with a dumdum stick hanging out of his mouth the whole time he was talking to me. Had grease all over his face. Wanted to change me for low beam bulbs that were replaced with the incorrect bulbs the first time. When I said I don't think so he "said then go somewhere else." Unbelievable how rude and arrogant this "mgr" was. Have bought almost all my tire through the years from NTB. Not anymore and I have 3 kids that are driving. Read more

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Take the PT Cruiser and to get the left front wheel bearing and hub replaced because it was making noise and you can feel it when you turn to the left was quoted $230 and they said I needed rear brakes and drums ok $920 but they made me a deal only 800. Picked up the car the next day still had the noise on the left shaking going over 70 they didn't do the front end alignment apparently he said Oh its the left wheel bearing that needs to be replaced we did the right there is nothing wrong with the right so another $150 to do the left. I will... Read more

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I recently went to NTB a little over a week ago to have a TPMS Sensor replaced. I noticed days later that I have a bubble in that tire which is less than 4 month old. I have been back twice, only for them to do the same thing which was inspect the tire and place the blame on me. The manager is stating that I must have hit a curb or a bump. How can I hit anything if the truck hasn't been driven since I left there? They are rude and lack customer service skills. They were suppose to pull my car in within 30 minutes of me being there, I... Read more

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Less than two years ago, I took my car in because the brakes were squeaking even when not engaged. I had the calipers, brake pads and rotors replaced on both rear tires. They replaced the brake pads and rotors. When I picked my car back up it still was making the same sound. They reinspected it and found the rear caliper had seized up. They wanted to charge me the full labor amount to replace it even though they claimed to have inspected it when the tire was off. I argued them down on the cost of labor, because they should have found it when... Read more

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The manager is a great old guy that is a joy to talk to!!! He always has my car ready on time or before. The staff is a great bunch of people. I just don't understand some of the stuff being said. I've been taking my car there for a couple years now. I got so fed up with discount tire!! 98% of the people there have no clue what they are doing. I actually had a guy use a tap on my brand new wheels, which I ordered from them, and widen the set screw hole till it was ruined. NTB is one of the best out there !!!! That included cust. service,... Read more

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Simpsonville office waited awhile before I got some one talk to spoke to rep about my car issues he said it will be half hour before he can look at car I said fine left for over 1hr came back and car was never look at .I ask him why my car wasnt looked at and his reply was he never said that car be looked at in half hour, he final admitted that they had fell behind bad business practice Read more

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What happened to the service at this company? When it was NTW, customer service was always outstanding. I set up an appt for an oil change and tire rotation with the NTB thru their website in Lexington Ky (#8518). Upon arrival the counter person couldn't be more rude and he was rude right up to the time I left. I was there to also discuss new tires for another vehicle, but I believe that won't be happening. My business will be elsewhere. Read more

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Where to begin? Front line people - TOTALLY unprofessional - rude, argumentative, gives you no confidence they know what they are doing. Over charge you, I am not sure they even did the work I paid for. The sold me a battery that wont hold a charge, and I argued to have it replaced.. did they, the so called new one looks exactly like the one they took out - ( same markings same smudge marks) and you don't dare go into their service area. It's a OFF LIMITS area. Why so you can't see what the are or not doing. It's like any lesson - you... Read more

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Bought a set of tires that were supposed to come with two mail in rebates totally $170. Two months go buy and i receive a $50 mail in rebate cusa card. I made a point to ask manager if i would receive both rebates, he assured me i would so i bought the tires. So long story short im now arguing with a district manager about what was advertised and promised. I dont recommend buying tires from NTB under the pretense of receiving a mail in rebate and from my experience, i would recommend doing business with them period! Read more

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