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1.6 Based on 36 reviews
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Merchants Tire, now NTB, on Millbrook road in Raleigh NC completely ripped me off! I took my car in for breaks and a starter and ended having nails in a tire, or so they said. THREE days later i got it back and the next morning the car wouldn't even start. I took it back yesterday and now I'm having it towed to AAA Car Care. To top it all off, the $103 tire didn't have a cap on the valve stem when i got it back. Read more

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Called for four tires with installation wigh riad hazard, due to construction. Im always getting something in one of my tires. So with installation package and an alignment the ptuce thry gave me was 847.88 before tax. When you drive a 3/4 ton diesel and need load index of 123 or higher, getting 4 quality tires for under 900.00 is a good deal. So i made the appointment and once in there they told me they had a buy 2 get 2 deal. So i said just... Read more

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I wish I could rate this place a zero! I made an appointment to get new tires and an oil change and dropped my vehicle off at 11 am. I was told it would take about 2 hours and I would receive a call. I should have gotten a call by 1pm or 2 pm at the least, but no call as of 5 pm, so I called and spoke with Corey and was told it was ready for pick up. I arrived and paid for the service, (Oil Change alone was $123.98!!!). I started up my vehicle... Read more

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Checked in 8:30 AM Sunday 07/10/16 at NTB store Capital Heights, MD to install 4 tires + alignment. It took 6 hours and a quarter to complete the job and check out. This is unacceptable customer service. I would strongly not recommend someone to this store.

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I went in for a regular oil change with tire rotation. They conned me into changing the brake pads, brake fluid, power steering fluid, fuel system tune up, all for $84 I was told. When I went to pay they charged me almost $800!!!! And I hadn't signed the required work order. When I asked why they didn't show it to me, they said they were too busy. Too busy for 20 more seconds??? That is not a valid excuse. I was doing regular oil change for 2... Read more

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I scheduled an appointment and had been waiting for more than 2,1/2 hours. I watched 5 cars go in and out after being told I would be next when I arrived since I had an appointment. I will never return again.

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I have recent experience with these crooks. I have honda odyssey 2006. It was bad luck that i took my car to NTB SHOP located at terminal rd newington va for alignment check. Because they are offering so called free alignment check. But instead of checking alignment after having me wait for an hour their mechanic came and told me that one of bolt lever broke while opening it. The guy said that it was not screwed by the previous person... Read more

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I came to NTB 3860 Oxford Station way on Hanes mall Blvd. the lady I spoke to names Lindsay Roberts, a customer associate was very nice and helped me so much.

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Location is Hugh Howell, Stone Mountain, GA. Needed tire plugged. After waiting for an hour, worker told me it was unable to be plugged. Tried to sell me a new tire. Then said all my tires needed to be replaced. Dismissed everything he said, drove one mile to another tire shop, got tire plugged for $10.00. I guess he thought I was a ***, middle age female. Sucker!

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AS USUAL AND FROM WHAT IVE FOUND ONLINE THIS IS A VERY POPULAR SCAM RUN BY NTB. THE OFFER WAS SIMPLE, BUY 3 NITTO TIRES AND GET THE 4TH ONE FREE BY WAY OF A VISA GIFT CARD IN THE MAIL. SENT IN MY DOCUMENTATION AND RECEIVED A POSTCARD THAT SAID IS DID NOT QUALIFY. CALLED THE 1-800 NUMBER AND SAID I DIDNT SEND IN UPC CODES. GOT A PERSON ON THE LINE AND THEN SAID MY SPECIFIC TIRE MODEL DID NOT QUALIFY. I ASKED WHERE THIS INFO WAS BECAUSE NTB JUST... Read more

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