National Tire and Battery
Reviews and Complaints
National Tire And Battery - Tire Set Review from Round Rock, Texas
National Tire And Battery Auto Service Review from North Providence, Rhode Island
National Tire And Battery - Ntb Steering And Suspension Services Review from Windsor Mill, Maryland
Michelin Pilot Sport
Paid for work not performed
Poor customer service at NTB, 19702 zipcode
- Business practices
- Customer service
Preferred solution: Let the company propose a solution
National Tire And Battery - Oil Change Review from Detroit, Michigan
Battery Review
Oil Change Review
National Tire And Battery - Customer Care Review from Forest Hill, Maryland
Inspaction - costumer service - charge
- Customer service
Hidden charges
I stopped at the NTB store on Hwy 73 in Huntersville, NC, last week. It was the middle of the afternoon and i was hoping to get in and out quickly.
When I arrived, the place was empty and there was a sleepy looking guy at the counter. I asked for a 'base price' on tires -- with no add-ons. The guy gave me a price that, out of convenience, i accepted.
When i reviewed the paperwork, i saw two add-on charges for tire repair and balancing. I challenged the guy, saying "I specifically asked for a base price without any add-ons. He said, "you already agreed to the price." So i was stuck with additional fees for each tire.
I raised the issue with the NTB regional manager (by email) and he never responded.
Bottom line: if you're forced to do business with these guys, watch your back.
- Dishonest employees
Wait time with appointment
I had a appointment at 11 a.m. to have a oil change and tire rotation.
I got there at 10:50 and they got my information. At 11:40 my car was still parked where i left it. I asked when they would get to it. They took the car and drove it into a bay and put the service order on the car.
Another 15 minutes went by and nobody touched the car. At that point i asked for my keys and service order because i had signed it. I tore up the order and told the tech it was the worst service i had ever seen....i heard not one word. There was a elderly lady there that said she had been there since 830...they took her car for a wheel alignment, but she didn't know where, it was gone.
This shop is located at 20211 Katy Frwy in Katy, Tx. I will never return to a NTB store.....BAD AS IT GETS.
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Verified Reviewer | Houston, TexasTire Review
Upselling for parts that are not bad.
In October 2014 I made an appointment with NTB to have my oil changed. I arrived at the scheduled time and was told it would take about 45 min to complete. I told the tech that was fine and left.
It was no more than 15 min later I got a call from the Tech telling me that the Drain Plug for the oil was stripped and if they had one laying around I would only be required to pay the labor to get the job done.
He wanted to know who changed the oil last and told him I did not remember, but I knew I had changed the oil last and had no problems with the Plug.
I told him to just have the truck ready for me when I get back. I picked up my 2004 Ford F150 Lariat and went to the Auto Parts Store and picked up the oil and filter.
I had no problems getting the Drain Plug off. It was not stripped still look like it was new.
This is the reason I do most of the repairs myself. Please be aware of this practice and if need be get a second opinion. I have come to the understanding that this practice is more common with just about any type of service type business for vehicles. I have been told many different thing from different companies that are just not true. ******BE VERY CAREFULL******
- Unhonest tech
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THEY ARE QUICK TO TAKE YOUR MONEY AND WHEN IT COMES TIME TO SERVICE THEY GIVE YOU THE RUN AROUND ,,VERY VERY RUDE AND TREAT YOU LIKE IF YOU ARE NOT PAYING FOR YOUR SERVICE .// THEY ACT LIKE IF THEY AR DOING YOU A FAVOR/// I WILL TELL EVERYONE NOT TO GO TO THEM FOR ANYTHING