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Verified Reviewer
New Reviewer

Unhappy Customer

A battery light and engine light came on in my car. I had the lights checked by Auto Zone as well as my battery, after some research, they determined the battery was dead. I bought a new battery and about an hour later, I was heading home, the call stalled. As I...
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ID
#2502407 Review #2502407 is a subjective opinion of poster.
Location
Waldorf, Maryland

Please stop emailing me regarding employment I worked for you guy before several years back was the best sales person applied again last month and you guy discriminated against me even thought I past

The passed the background check, you asked if any felony in the last 7 years I put the truth no a d you guys still went back 32 years and denied me employment . Check your records I was top sales person nation wide amd made the company literally millions your loss and disservice to the clients . My past is my past was never an issue maybe Human Resource should reevaluate integrity .
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ID
#2502234 Review #2502234 is a subjective opinion of poster.
Location
London, England

They messed up my car

I brought my car in for oil change and told them to check for a leak. I was told it wasnt one and it was. They told me it was coming from water pump and I needed to change that and the timing belt. I brought my car back to them several times cause the timing was off. They sent me to NTB in concord to see Josh which he told me and my boyfriend that NTB should have never touched my car.

User's recommendation: Only go for oil changes,tires ,& batteries.

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ID
#2498342 Review #2498342 is a subjective opinion of poster.
Location
Orlando, Florida

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New Reviewer

Refund

Hello, Ive brought my vehicle into NTB a total of 4 times and have spoken with customer service 3 times but my car is still broken, I have yet to receive a response and Im asking for a full refund/cancelation on my finance. The first time I brought my car into NTB I...
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ID
#2490281 Review #2490281 is a subjective opinion of poster.
Service
National Tire And Battery Repair
Loss
$1900
Preferred solution
Full refund

Unsolved solution .

Ive brought my car to NTB 4 times and they still havent fixed the issue . Im paying lots of money for a car thats still broken , I have recorded audio of the NTB manager saying that if the problem persisted after the second time that they would refund my money ! Nobody has gotten back to me and I am still riding around in a broken car .
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ID
#2490098 Review #2490098 is a subjective opinion of poster.
Location
Orlando, Florida

They messed up my car

BThey told me I needed my timing fixed on my truck cause the water pump was bad. Then they cause themselves fixing it knowing they didnt know what they was doing. I have token it back several times. Drove to concord where I was supposed to talk to Josh and he said the the timing is off. I felt I been bounced around on a dummy mission. I think Sean Alexander for his help on trying to get this issue resolved because its not fair how many times I had to return on this issue when I didnt have this issue until yall company touched my car.
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ID
#2486877 Review #2486877 is a subjective opinion of poster.
Location
Smyrna, Georgia

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New Reviewer

He needs to reimburse me for paying for what he didn't fix on car he lied fix the receipt to look like he did certain things to car but at bottom he charged for air filter $76.97 and $167.00 for labor

Over zealous, disrespectful manager plus he a theif he charged for service that wasnt done on my daughters car

User's recommendation: Don't go to east Brainerd road ntb Chattanooga they'll lie to fix nothing add parts without your authorization.

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ID
#2484694 Review #2484694 is a subjective opinion of poster.
Service
National Tire And Battery Diagnostics
Cons
  • Management
Loss
$282
Preferred solution
Full refund

Complaint about service

I went to get 4 new tires and the mechanic ruined my lug nuts forcing me to leave my car over night and miss work the next day. On top of that the guy at the counter was rude.

User's recommendation: Go some where else.

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ID
#2483614 Review #2483614 is a subjective opinion of poster.
Loss
$128
Preferred solution
I want the money back for the lug nuts. And I lost a day of work
New Reviewer

Service Issue

Hello. I came into your Arlington, TX location to get and Oil change and purchase 2 tires on 3/2/21. When they completed the work they did not put my Skid plate back on correctly and because of that I was driving on the highway and the plate began to scrape the ground....
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ID
#2482074 Review #2482074 is a subjective opinion of poster.
Preferred solution
Full refund
New Reviewer

Unsatisfied service

The filter was checked before oil change,after oil change was done I rechecked the filter and noticed it looked the same
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ID
#2481369 Review #2481369 is a subjective opinion of poster.
Location
Washington, District Of Columbia

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Verified Reviewer
New Reviewer

Complaint

My appt was at 8:30. I came at 8:34 and rep name Nash said I was late and that they had to take another car in. I was late 4 mins. And then when I told him I was only 4 mins late he said well you can go somewhere else. The most rude rep I have ever dealt with. And will never be coming back to NTB.

User's recommendation: Don’t go.

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ID
#2470475 Review #2470475 is a subjective opinion of poster.
Location
Fort Worth, Texas
Service
National Tire And Battery Oil Change
Pros
  • Leaving
Cons
  • Business practices
  • Being treated like i was a problem
Loss
$58
Preferred solution
Full refund
New Reviewer

Complaint of service

I spunt 1200 for my control arms and the mechanic did not specify that he did place the rubber piece to hold my control arms in place. Not Im being charged and additional 468.21 for parts
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ID
#2461513 Review #2461513 is a subjective opinion of poster.
Service
National Tire And Battery Car Repair
Pros
  • Nice people working there
Cons
  • Dishonest employees
Loss
$1200
Preferred solution
Full refund

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New Reviewer

Bad service/ extensive wait to receive incorrect service of tire mounted backwards!service

Continental representative made arrangements and found replacement Continental tire 40 miles from my location with NTB, Bowie, MD. My schedule appointment was at 12:00p.m. After hassle with management wanting me to come back another day, they finally realized I had made the appointed the day prior. After waiting 3+ hours (1) tire was mounted. After inspecting tire, found it was put on incorrectly (backwards). Today called them about incident, service employee made arrangements with closer NTB, now must wait again for hours to have tire redone by another NTB employee. There should a compensation policy put in place for such horrible service and incompetence and time consumed by customers.

User's recommendation: To be compensated for such incompetence and time unnecessarily use by customers.

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ID
#2456271 Review #2456271 is a subjective opinion of poster.
Location
Bowie, Maryland
Preferred solution
Let the company propose a solution

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New Reviewer

Damaged my tire instead of fixing it

National Tire and Battery - Damaged my tire instead of fixing it
I came to fix flat new tire. I inspected it prior to visit &;;;;;;;; didnt see puncture as it was small & not visible. After almost two hours of waiting at NTB associate told me that the tire cant be fixed as puncture was too big...
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ID
#2431617 Review #2431617 is a subjective opinion of poster.
Location
Occoquan, Virginia
Loss
$177
Preferred solution
Full refund
New Reviewer

Dissatisfied customer

Waiting for tire replacement at all four tires replaced same as factory on a F3 50 $1600 worth of tires on an $80,000 truck went to the Grapevine location I'm done truck continue to pull to the right they said they couldn't do anything to fix it and take it to Ford. I took it to the Ford house they had it for over a week after road force balance in the tires and determine that to the tires were defective. Was told by NTB that they would order two new tires and call me never heard from them

User's recommendation: Change your management.

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ID
#2418168 Review #2418168 is a subjective opinion of poster.
Location
Irving, Texas