New Reviewer

Very dissatisfied with customer service

I am trying to get a hold of customer service very dissatisfied with your store off of Brinker Drive in Denton Texas

User's recommendation: Do not use that location off of Breakers Drive in Denton Texas very rude obnoxious and arrogant.

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ID
#2418157 Review #2418157 is a subjective opinion of poster.
Cons
  • Rude and disrespectful staff
Loss
$1600
Preferred solution
Two defective tires I have documentation from Ford motor company refused to honor
New Reviewer

Bad experience

Broke down walked two miles to get to ntb to buy battery was told they can only except cash on carry out I had 140 dollars cash and was told they could not take debit card for other 27 dollars what a joke of a company will never buy anything from them again i had bought several sets of tires from them in the past wont happen again tell everyone i know how sorry of company they are

User's recommendation: Avoid at all expense.

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ID
#2382186 Review #2382186 is a subjective opinion of poster.
Preferred solution
Start excepting debt and credit card on carry out
New Reviewer

Bad service

service was incomplete and the credit card was cancelled. Was told due to lack of use, but I only use this for major repairs NTB card. Tried unsuccessfully to reactivate the card. Unsuccessfully both myself and NTB employee could not activate card. with the covid...
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ID
#2324554 Review #2324554 is a subjective opinion of poster.
Service
National Tire And Battery Tire Repair
Pros
  • Locations
  • Leaving
Cons
  • Poor service
Loss
$50
Preferred solution
Deliver product or service ordered

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Verified Reviewer
New Reviewer

Customer complaint/ awful experience

WARNING AVOID NTB AT ALL COSTS on November 23 i called ntb and spoke to them about needing tires put on my vehicle and cost. i was told for all 4 tires i was looking at 700 dollars i explained i was choosing to come to them as i knew i didn't have the cash right on...
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ID
#2323784 Review #2323784 is a subjective opinion of poster.
Cons
  • Argues they arent at fault when they are
  • Messed up truck
  • Left without vehicle for a few days
Preferred solution
Full refund
New Reviewer

They could've hurt me or others

They left my valve stem loose I had a blow out on front passenger side going down the highway if I lost control it couldve hurt me or potentially caused a wreck hurting others
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ID
#2310059 Review #2310059 is a subjective opinion of poster.
Pros
  • Nice people working there
Loss
$1000
Preferred solution
Let the company propose a solution
New Reviewer

Bad business

Bad business with the manager that works at the Bobby Jones Expressway in Augusta Ga
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ID
#2309169 Review #2309169 is a subjective opinion of poster.
Service
National Tire And Battery Oil Change
Preferred solution
Let the company propose a solution

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Verified Reviewer
New Reviewer

Issues with misplaced card in home and cant make a payment thru IVR

I called two days ago about a misplaced credit card in the home. The agent flagged my account due to fraud and I cannot make a dam payment in the IVR system. I cannot access my account online or make a payment on the site due to account being limited or locked. Seriously, you don't have a guest payment system. I told the agent more than 15 times and said "remove the hold off my account" remove my hold off the account!!!! Where do they get this people????
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ID
#2302733 Review #2302733 is a subjective opinion of poster.
Location
Bethel Park, Pennsylvania

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Verified Reviewer
New Reviewer

Sorry tires didn't come in, I don't know why !

The first cashier was friendly and courteous, informed me that it would be an hour and a half before they would be done. National Tire called me 3 times to inform me that the tires were in and wanted to make sure I would make the appointment. Ordered tires 11/11/20. The last time they called I informed them that I was taking a day off from work to have the tires put on and I wanted to make sure there were no problems. They said no problems, tires were there. I lost money by taking a day off from work and the tires were not there. I can promise you only one thing, I will tell everyone I know about this situation and will never shop there again.

User's recommendation: Find some place else to buy your tires!

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ID
#2283104 Review #2283104 is a subjective opinion of poster.
Pros
  • Locations
Cons
  • Poor communication
Loss
$307
Preferred solution
Apology
New Reviewer

Awful service!!! Do Not bring your vehicle to them!!!

I had an appointment for 2 oclock drove through two towns to get to them ,,,,waste of my gas , my time!!!! only to find out they could not get me in at my appointment time, and after they do get me in it will take an hr and lied to me and told me they only have one lift for a vehicle like Im blind, and stupid, to not see three spots, for a lift!!! Never will I do service with them!!! So dont waste your $ nor time to deal with that kind of service.... Take your vehicle to valvoline Instant oil change they were have you in snd out within 15 minutes!!!
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ID
#2276056 Review #2276056 is a subjective opinion of poster.
Loss
$60
Preferred solution
Apology

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Verified Reviewer
New Reviewer

Customer Service Issue at #860* 606 NTB

National Tire and Battery - Customer Service Issue at #860* 606 NTB
National Tire and Battery - Customer Service Issue at #860* 606 NTB
To Whom it May Concern, Im writing to you today in hopes of receiving assistance with an issue I experienced at your 2800 Jefferson Davis Hwy Alexandria, VA, 22301 location VA NATL Tire and Battery #860* 606). I have been a customer at this location for at least 4 years and doubt I will ever walk into that location or any of your locations going forward. On 10/18/20 I woke up to my car not starting. I called Triple A to get a jump. My car ran fine afterwards and then the very next day I had to call them again to get my car started.The Triple A provider said I should run the car and drive for about a hour and it should be fine. On 10/18 I did not do so. My interior lights were dimming again and on 10/20/20 I decided to have my car battery checked as I was having some sort of power issue. Before going to the location I stopped at an AutoZone store to have my battery power checked. The gentleman at the store conducted the quick battery check and said that it was discharging he used another tool to check the alternator and said that the alternator looked healthy and his reading didn't warrant a change however I definitely needed to change/replace the battery. I left there and went to NTB in Potomac Yards, a store that Im not only familiar with but purchased my battery from 2 years ago and it was still under warranty so if this was the case I can get the service done there. I met with an associate named Micheala Kidd at the front desk who greeted me and got me set up. I waited for about 30 minutes or so as the car was brought in, and she came back to the desk and told me that my battery was not good and I should have it replaced but I also needed to change my Alternator because it was reading LOW I was a little confused as i was just told not a hour ago that my alternator was fine and it was most likely given the readings at Autozone that the battery was the issue and explained that to her, but she state that It was what the technician who looked at the car told her , and it was going to take a hour I felt compelled to get the alternator fixed and the new battery installed because I needed to take a trip. I need to have an operable vehicle so I had the work done. I waited the hour and asked if the car was ready and a Mr. Scott whom I did not know at the time was the Manager was working with the technician on the car. He told me that an Alternator job is usually longer than an hour and It would be most likely another 45 minutes to an hour. I canceled my afternoon appointments and waited. I left with the car and everything seemed fine. I went home and within 6 hours the car was dead. I was very fortunate that I purchased a mobile battery pack in the event the car did not start again. I woke up on 10/21 and found that the car was dead again. I was very upset that I will now have to disrupt yet another day to deal with the issue. I jump started the car and went back to the NTB in Potomac Yard location and explained that I'm having an issue again with the battery. A technician looked at the car for another hour or so and said he could not find an issue and it must be a fault somewhere or a light on that is draining the battery. He advised that I go to a place down the street called Bradham Automotive because they have a machine that can detect where the issue might be. I went there on his recommendation but they did not have any appointments until next week. I then decided to go to BMW to have them look at it. I was advised at BMW that the wrong size battery was put in at NTB and it was not supplying enough power and they needed to change it out and recommended I take the battery back to NTB. They installed a new battery and the power issue persisted, and they were able to diagnose an issue with the IBS ( Intelligent Battery Sensor) and that the housing that was heavily corroded along with the Negative port and contact bushing. They fixed the issue and the car has been running fine the last two days. As the car was with BMW being repaired I called NTB and spoke to an associate relaying everything i just wrote and was told by this associate whose voice I recognized was the woman who has a shaved head that I would need to talk to Mr. Scott the Manager. I called back a little later and was not able to fully explain the situation but was told by Mr. Scott to bring back the battery for a credit. The battery was under warranty and I didnt want a credit for the battery. I wanted a credit for the Alternator that I was sold as the issue when it was not. I brought battery in on 10/28 but Mr. Scott was not in, and I was greeted by the same woman with the shaved head, and she apologized about all that happened because I was not able to make my trip and that the car was finally operable. I was advised to come back in today 10/29 to see Mr. Scott, and he would take care of the issue. I met with Mr. Scott today, and he was gracious enough to comp the battery ( again the battery was under warranty) this was not what i was seeking. I wanted an answer with regard to the Alternator I was advised to purchase by Michaela Kidd. Mr. Scott even stated that he was in the garage with the technician when they were looking at my vehicle and said that the alternator although reading low at the time was not condemned that was his direct quote and that I should have not been told that i needed a new one, so I ask why he went on to loosely explain that there is a communication issue and what he states is never relayed correctly, and she ( Michaela ) was making a sale. I find this very disheartening despite the efforts Mr. Scott made to remedy this and satisfy my experience and grievance however I feel taken as a customer and in this uncertain time I do not have the money at hand I used to pay for something that I did not need. I humbly request a refund for the cost of the Alternator. I can live with the lost work time as NTB has no control over my schedule. I'm very disappointed and I hope that someone can grant my request and make this right. I have attached the invoice for the Alternator cost of $382.41 and $279.98 I'm not seeking the testing charge as that is customary. My contact information is at the bottom of this correspondence. Thank you for your time and attention to this matter. Sincerely, Cleveland Wason Cleveland.wason@***.com 703-307-****

User's recommendation: Not likely.

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1 comment
#2140673

Hi Mr.Wason, were you able to get the warranty? I had similar experience were I was sold products which I didn't need at a ridiculous amount compared to market price and now they are not honoring the warranty.

Not to mention there products are crap . But how can someone operate such scam centers in broad daylight.

ID
#2254820 Review #2254820 is a subjective opinion of poster.
Service
National Tire And Battery Car Repair
Pros
  • Passive bunch
Cons
  • Management sucks
Loss
$662
Preferred solution
Full refund
New Reviewer

Reimbursement

Driver side Brake caliper came off rotor
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ID
#2237226 Review #2237226 is a subjective opinion of poster.
Loss
$2200
Preferred solution
Full refund
New Reviewer

Not wearing a mask. Poor customer service

Update by user Oct 15, 2020

Hade to replace garage door opener. That came up missing after I left there

Update by user Oct 15, 2020

Not respond

Original review posted by user Oct 15, 2020
I made a appointment for 11: am. When arriving assistant manager was not wearing a mask. I was there because losing air in tires.I sat there 2 hours and 40 minutes. The assistant...
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ID
#2230036 Review #2230036 is a subjective opinion of poster.
Pros
  • Employee up front are nice specially the girl and chris
Cons
  • Being treated like i was a problem
  • Management
Loss
$85
Preferred solution
Deliver product or service ordered

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Verified Reviewer
New Reviewer

Poor customer service

As I entered the Mechanicsburg, PA store while putting a mask on, Manager "Wes", questioned me as to why entered "his" store without the mask on prior to entry. He proceeded to interrogated me, while I had the mask on, for ten minutes even after I explained I was...
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ID
#2216273 Review #2216273 is a subjective opinion of poster.
Preferred solution
Not seeking any resolution
New Reviewer

Bad customer service

I dropped off my vehicle to have a 4 wheel alignment, 4 wheel balance and rotation and a brake check at 6pm on 9/25. I was asked if I could leave it overnight that they would definitely get it back to me on 9/26. I just called at 4:30pm and they have yet to even start on the vehicle and they close at 6pm.

User's recommendation: Find somewhere else to get your vehicle worked on.

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ID
#2192816 Review #2192816 is a subjective opinion of poster.
Service
National Tire And Battery Wheel Alignment
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

NTB broke oil bracket and blames Toyota

National Tire and Battery - NTB broke oil bracket and blames Toyota
Tonight, September 18 at approximately 6PM I went in for an oil change at NTB (14414 FM 2920 Tomball, Texas) and was called after 15 minutes that the oil filter brace or bracket was broken when they tried to take it off. I called my husband and when he arrived, it was...
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ID
#2177785 Review #2177785 is a subjective opinion of poster.
Service
National Tire And Battery Oil Change
Loss
$300
Preferred solution
Apology
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