I bought several services, brakes and rotors, shocks, and structs, air conditioning fix and recharge, and oil change. I bought these services at ntb roanoke va in preparation for a trip to Florida.

I left for FL pretty quickly, but half into my journey the air went out. 2 weeks later there was clicking and and rattling and rumbling coming from my right front tire. It sound as if the tire was coming right off. My brakes were squealing like they were in a pig race...
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ID
#3235145 Review #3235145 is a subjective opinion of poster.
Location
Miami, Florida

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New Reviewer

Complaint on NTB handling of Tire Problem

my name is Jimmy Davis. I bought a tire from NTB STORE #8813 ON 9/14/2021. ON 9/28/2021 I left on annual hunting trip to my remote property in West Texas to stay to 12/18/2021. Over that period of time I had to air up the tire every 2 weeks or so. No tire repair in...
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2 comments
#2112118

I will not buy air from ntb much less a tire discount tire is where I will go for ever

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ID
#3225610 Review #3225610 is a subjective opinion of poster.
Location
Houston, Texas

Extremely bad customer service resulting in lost of 2 customers

I tried two times to get tires which were ordered for my car, each time the Dunbar WV store stated it would take up to 2 hours to install 2 tires. On the 24th, I was the 2nd appt they had at 0900 am. Only one 8:30 appt was ahead of me and Tim, guy with the first appt, was still waiting for his truck to be taken back at 0925 hrs when I was finishing with the front counter guy Kyle telling him to cancel my service request, I was not going to wait over 2 hours with an appt. Tim, the first appt, left the premises too without service because the service was too slow. Ive done a lot of business with NTB but their policy of taking walk ins ahead of appts has resulted in my never returning to NTB!!!
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ID
#3202905 Review #3202905 is a subjective opinion of poster.
Location
Charleston, West Virginia
Preferred solution
Change of policy
New Reviewer

Angry

I was told my tire would arrive Saturday 18th at Hixson TN location well it didn't ..yesterday the 21st they told me to go to the east Brainard location now they are telling me they don't have the part number to pull the tire and the Hixson store is closed early..this is very frustrating I'm driving 30 miles for nothing and still can't get my tire that is under lifetime warranty ..
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ID
#3189079 Review #3189079 is a subjective opinion of poster.
Location
Spartanburg, South Carolina
Loss
$50
Preferred solution
Let the company propose a solution

Poor service

Have not heard from company. I would love payment for taking my vehicle in to be fixed at dealership.

User's recommendation: Do not patronized.

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ID
#3163010 Review #3163010 is a subjective opinion of poster.
Location
Baltimore, Maryland
New Reviewer

Bad struts and shocks

I had shocks and struts put on by your sister store tire Kingdom in Lynn Haven Florida and they went bad in less than a year and they will not replace them which I think is kind of screwed up less than a year they went bad. Somebody needs to get a hold of me at 850919**** because Im really starting to get pissed off And Im not paying for another set
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ID
#3157863 Review #3157863 is a subjective opinion of poster.
Location
Panama City Beach, Florida
Loss
$800
Preferred solution
Let the company propose a solution

Dissatisfied with service

I dont have the time to write a long text or email. Let me just say that I have never been treated worse by the staff at your store. I have been a customer for years mainly because of the location. You have my word that not only will never spend a dime with ntb and will relay my dissatisfaction with everyone I can.

User's recommendation: STAY AWAY.

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ID
#3123794 Review #3123794 is a subjective opinion of poster.
Location
Greenbelt, Maryland

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New Reviewer

Excellent Customer Service Review ….:

I would like to say that the representative that dealt with me at the North Augusta ,SC location has excellent customer service skills . A shout out to this guy . From Brian Thompson of North Augusta ,SC .
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ID
#3118332 Review #3118332 is a subjective opinion of poster.
Location
Atlanta, Georgia
Preferred solution
Nothing just giving a representative by the name of Jacob a praise
New Reviewer

Bad tires

I bought a full set of tires for my truck in August. It is now November. Every other week a tire goes flat. Now at some point all 4 have gone flat. I have taken the truck back twice and they come up with a different excuse. Now it's the corrosion on my rim that is causing the air to leak. Took the truck to a competitor and asked. No that's not the issue. Back here again and they say I haven't been here since August. Still waiting
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ID
#3113994 Review #3113994 is a subjective opinion of poster.
Location
Petersburg, Virginia
Preferred solution
Exchange all 4 tires. Even tho the brand is good, think this was a bad lot.
New Reviewer

Ripped Off

The shop in Morgantown, WV is the worst, most corrupt shop around. They lie to you and, on some days, nobody shows up to work. The manager, Mike, looks like he sleeps in the back and has no control over his shop.

User's recommendation: Stay away!!!

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ID
#3085554 Review #3085554 is a subjective opinion of poster.
Location
Morgantown, West Virginia
Cons
  • Messed up truck
Preferred solution
Apology

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Verified Reviewer
New Reviewer

Is very dissatisfied with national tire and battery bell Brook

If don't go to national tire and battery they are dishonest Bellbrook national tire and battery put 4 new tires on my vehicle and the tire changer put dents on all 4 rims, the Managers, And district manager deny that it was done by the help in the back. Poor workmanship the help in the back should fess up And take responsibility for their actions

User's recommendation: Don't go to NTB.

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ID
#2992083 Review #2992083 is a subjective opinion of poster.
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

Complaint on tire installation

My tire blew out, being .1 miles away I wouldn't believe there would be an issue with someone walking 5 mins with a jack or driving 3 mins with one to remove my tire to get replace. But there was, and they label it roadside assistance, ok cool beans I can understand...
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ID
#2972374 Review #2972374 is a subjective opinion of poster.
Loss
$150
Preferred solution
Full refund
New Reviewer

Unacceptable Customer Service - I'm DONE with NTB

I purchased new tires from NTB in Plano, TX (Custer Road) for my 2010 Cadillac in July 2021. When I purchased the tires, I was told my 5-year front end alignment contract expires in October. So I called and made an appointment for a tire rotation and alignment in early...
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ID
#2967177 Review #2967177 is a subjective opinion of poster.
Location
Allen, Texas

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New Reviewer

OVERCHARGED

I diid not enjoy waiting over 3 hours for a a battery starter cable to be delivered which was charged $127.67 for a part that costs less than $60.00 from a FORD dealer! I arrived at the shop at 7:20 am and the job was completed and I paid for it at 1:47 pm. I believe I...
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ID
#2913388 Review #2913388 is a subjective opinion of poster.
Cons
  • Overcharging customers
Loss
$65
Preferred solution
Price reduction

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Verified Reviewer
New Reviewer

Failure to fulfill store warranty on tires issued by the store Manager. Store #8627. Store

I purchased two Pirelli P Zero rear tires on February 26, 2021. I made this purchase at NTB store #8627 and was under the impression that there was a warranty with the tires. However, I was informed after checking out @5:47PM, that there was no manufacturing warranty...
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ID
#2875541 Review #2875541 is a subjective opinion of poster.
Loss
$511
Preferred solution
To honor the store warranty provided by the store manager and replace my two rear tires.