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National Tire And Battery - NTB does not honor “free flat repair with purchase”

NTB too busy to honor “free flat repair”. I purchased set of Michelin’s $900 + with “free flat repair”- 2 years later I have a flat - Call Deerfield location expecting to be welcomed - not so. Was told they were too busy and would take a couple of days before they could fit me in with an appointment. Really?? Sure didn’t take them that long to take my money....
1.6
Details
Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Service Scheduling
Staff
Turnaround Time
Value for money
Website
#1139403
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I brought my vehicle, a 2003 Jaguar into our local NTB because of a shake when I was driving. The service technician told me that my car needed to have three of the lateral arms replaced, new tires all around, shocks and struts all around, and an alignment. Total cost:...
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#1117431
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My son and I went to your Clemmons, NC location on Sunday Oct. 8, 2017. We wanted to get a flat tire repaired. We asked to borrow an air tank to pump up the tire and return with the vehicle to have the tire repaired. WE were told that could not be done because of the...
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I didn't like
  • Poor service
#1112437
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National Tire And Battery - Bad experience

Ntb has made too many mistakes.... The mechanics are not truthful.... The managers are telling them to push for sales.... I literally have been lied to many times..... I will not go back
#1108170
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National Tire and Battery: The worst tire buying experience I've had.
I called around town Friday morning September 8th, 2017 to find a set of tires for my 2004 Volkswagen Jetta GLI before heading to the in-laws cabin for the weekend. I scheduled and dropped my car off at National Tire & Battery (store# 874) of St. Cloud on Friday,...
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1.0
I liked
  • Leaving
I didn't like
  • Poor service
  • Management
#1103822
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We bought tires for my wife's car a year ago because the manager went out of his way to source the tires I wanted. We chatted a while and he earned my trust back to NTB after a bad history. I don't think he works there any more. I called to see if the same tires could...
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#1102124
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Went for oil change/tire rotation for $19.99, when he was done he said $39.99 !! Got it back to the $19.99 but when I got home saw the tires were NOT rotated because they are marked. Called the guy he said the tech said he did rotate tires but if I wanted to come back...
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1.0
#1094906
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Last year I bought the package deal($575.00) of, new tires, alignment and tire rotation at the 4900 W Plano pkwy Plano,Tx. Well on 8/2717 I go back to the same location. To take advantage of the deal I pay. Only to be greeted by a young lady. Who was rude right from...
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1.0
#1092980
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Taken in for skeaky breaks. Spent 2000.00 on repairs they said my elderly parents needed. Returned for extreme shaking. Spent another 1000.00. Was returned with ck engine light on, shaking in a dangerous manner, car started rolling while in park, and the car felt like...
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1.8
#1090017
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I am at the office on us hwy 78 And we and another customer have been waiting for them to even take our car back. There is one car in and they are sitting around talking while customers wait for them to service their car. Thi is very poor customer service And people...
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#1081044
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