I am at the office on us hwy 78 And we and another customer have been waiting for them to even take our car back. There is one car in and they are sitting around talking while customers wait for them to service their car. Thi is very poor customer service And people...Read more
National Tire And Battery - Put work truck tires on wrong way
They put the tires on the wrong way and now they want to charge $80 to reverse it they were the ones that made the mistake I'm going to Better Business Bureau with this if I don't get this resolved today
Last December I took my car to NTB for brake pads because I did not have time to do it myself. For the first time in 10 years I have squeaky brakes. To think that I only paid $65 a pair from auto advance and never have any squeaks at NTB I paid $260 for their crappy...Read more
National Tire And Battery - Unprofessional group
Made an appointment for an oil change. Hour later car still sitting on lot while workers had a social event on the parking lot. Waited 10-15 minutes for someone to come in the shop to get my keys back. Will not go back. Very unconcern, unprofessional group of people
Buyer Beware! I chose the NTB Buy 2 Get 2 plan because they were still $100 less than Discount Tire. When I returned to pick up my vehicle, I asked to see the before and after printout for my alignment readings. The salesman said, "Oh....we don't have that....the...Read more
National Tire And Battery - Conyers GA store...
Consistently the worst customer service in the tire business, period. Have 4 cars to maintain and have tried this location several times over the past 10 years and this store has absolutely the worst customer service and longest wait times in my area. Bad attitude and understaffed every time. Won't go back.
I had to purchase a tire from NTB because they were the only ones that had the tire that matched the other three after a flat. The young man asked if I wanted to purchase a warranty on the other 3. I did. I was driving and my light can on for low air in one of my...Read more
do NOT got to National Tire and Battery if you are a female and over the age of 60!! They will try to frighten you into purchasing unnecessary repairs totaling over $1200.00 for an item that they KNOW FULL WELL is being fixed by the dealership (GM) for FREE. I guess...Read more
I didn't like
- Poor customer service - trying to defraud a senior woman
My parents took their Lincoln to NTB in Humble, Tx ON 2/1/17. They charged them $861 for an oil change, 2 tires, serpentine belt, A/C compressor belt, and belt tensioner assembly. When my parents went to pick up their car it was making a horrid loud roaring noise. NTB...Read more
I didn't like
- Damaged my car and refused to acknowledge responsibility
- Shaun the manager refused responsibility
- Customers are not valued or listened to
If I could give this place less I would...I went there with a hole in the side of my tire on a Friday, they ordered the tire i needed so that it would match the rest. They told me to call on Monday to make sure the tire was delivered and everything was ready to go. I...Read more
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