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Contact National Tire and Battery Customer Service

National Tire and Battery Phone Numbers and Emails

Toll-Free Number:

  • (888) 867-5658
    Credit Card Inquiries
Call customer service
Send Message

Customer Service:

  • (561) 383-3000
  • (833) 219-8580
  • (800) 741-7261

Sales/ Reservations:

  • (800) 639-8473
    Inside U.S.
  • (561) 383-3100
    Outside the U.S.
  • +3 165 315 8034
    Europe Sales & Support

National Tire and Battery Emails:

Business Customer Service
Fleet & National Accounts
Legal
Media
Opt-out of Marketing Emails
wholesaleaccounts@tbccorp.com
Wholesale Account Information
customerservice@tirekingdom.com
socialmedia_ntb@tbccorp.com
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How to Contact National Tire and Battery?

Most Popular Number:

(888) 867-5658
Credit Card Inquiries
Total calls: 612 Issues resolved: 8 Last call: Feb 5, 2025
author avatar
PissedConsumer Reporter

The direct way of contacting the National Tire and Battery customer service is through a phone call through this number: 888-867-5658, this will put you through to a representative with all the necessary information about NTB products and services. No matter the nature of the inquiry, it could be regarding a particular tire or battery, assistance with an order, or even providing feedback, the customer service department covers a broad area of concern. If you drop this NTB customer service number and dial it, you will be conversing with a representative who will be able to guide you to an appropriate solution to your issue.

The contact details that NTB provides for customers to reach out to them include the email address: customerservice@tirekingdom.com. This is the National Tire and Battery corporate email address being checked by the customer service department, whereby any inquiries received will be responded to accordingly with a lot of concern. When you are in doubt about an order, require help with a product, or when you want to share your thoughts with the management, you can send an email to this address. Moreover, the email address enables the customer to attach any file or image in relation to the message that the customer is sending when seeking for a response from the customer service team.

The National Tire and Battery corporate office is P.O. Box 9017, 4280 Professional Center Drive, Suite 400, Palm Beach Gardens, Florida 33410, United States of America. Though this may not be the official customer service address for the company, it is the nucleus of the company’s operations and its boardroom. This address can be used for any official communication with the company if one is near the location or prefers sending letters to the firm. The corporate office also houses the executive staff and other staff members of the company who are in charge of managing NTB.

National Tire and Battery hours of operation are between Monday 9:00 AM EST and Friday 8:00 PM EST; this means that the time is tailored to correspond with most people’s working time. However, the customer-service is closed on weekends and holidays. Nevertheless, customers can still use the contact form to email the company or for general inquiries one can visit the National Tire and Battery website. This increase in operating hours also proves that NTB is willing to meet the needs of its consumers at any time.

To contact NTB through the website, visit the “Contact Us” link on the website and complete the form with the name, email address, phone number, and message. You may also choose from different topics associated with your question and include files or pictures if it is possible. Once you have provided these details, a customer service representative will get back to you in regard to your problem via phone call or email, thus giving you a quick solution to your problem. This online form enables customers to freely submit their concerns at their own convenient time and get a reply specific to their concern.

National Tire and Battery Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • National Tire and Battery Customer Service is rated at 1.4 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.

    Source Distribution
    88% phone 12% email
  • The best phone number to call National Tire and Battery is 8888675658. 69% of consumers used this number to address their issues and concerns.

  • The longest wait times are on Thursday, while the shortest are on Sunday. The average call time is 1 minute.

  • Be prepared for the call as National Tire and Battery may ask you for the following information to identify you as a customer: first and last name, social security number or email.

View full overview ›
PissedConsumer Club

Contact Information

National Tire and Battery Website:

National Tire and Battery Help Center:

Corporate Office Address:

National Tire and Battery (NTB)
4280 Professional Center Drive, Suite 400
Palm Beach Gardens, Florida 33410
United States

Other Info (opening hours):

Customer Service Hours:

Monday - Friday: 9:00AM-8:00PM (EST)

More contact details

Fax:

(561) 383-3039

National Tire and Battery Customer Service Reviews

1.4 / 5
Bad
Shashonta W
Poor customer service
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

Purchased a set of tires the first time that had my car riding rough .. So I called to Complain and the Rep seemed to want to push me off like he just didnt care ..

So I asked to speak with someone higher and the manager told me to bring the car back in to maybe Balance the tires or to get a more expensive set.. So I did that.. We paid almost 1,000 dollars on Good year tires that still has the car riding like were riding on the rim .. I called them back after I took the car to Nissan to make sure that it wasnt the axels or rims and they said that it was the TIRES !!

NTB customer service in LITTLE RIVER is very poor!!

They dont want to try and get the problem resolved or anything!! At this point I just want my money back!!!

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Guest-5913746
Install of Four New Michelin Tires
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

I called NTB and spoke with the call center. They gave me the "out the door" price which was supposed to include a "memorial day" special discount that I was told they would honor.

I bought four new Michelin Defender 2 tires, balanced & aligned. The NTB Dealership 2075 Hwy 501, Myrtle Beach, SC 29577 had no clue what this special discount was that I was told I would receive, therefore was not included. I was told that they run so many specials it is impossible to keep up with so they didn't know what I was talking about.
On my ride home, the low tire pressure indicator light came on. I pulled over to check to see if any of the tires were low on air.

I didn't know if a air pressure sensor was damaged or maybe a defective valve stem core. I didn't see any obvious issues. When I got home, I noticed that one valve stem cap was missing and the other three were all different. One was black, one was grey and was was green (used when nitrogen is used to fill tires).

I checked all four tires for air pressure. Each tire had a wide range of pressure. One tire had 32 psi, another tire had 46 psi, another tire had 37 psi and one tire had 51 psi. This can cause uneven tire wear, slippage and handing issues.

I put these tires on my daughters car to keep her safe while driving. Now I question the accuracy of the alignment that I also purchased.
This is unacceptable customer service and very poor quality of service. I called the NTB location above to let them know about this situation and was told, "I am sorry that happened, I'll have to go check to see if the air compressor is calibrated correctly!" Are you serious? Do they really believe I am that gullible?

Apparently they don't have a standard air gauge at this TIRE shop? That is one of the worst excuses for poor customer service that I have ever heard!

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Guest-5820260
Complaint and still no call back
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

Got no call back and had to take my vehicle to another shop to get fixed after they had for a week cost me $130 and still counting for another shop to fix simple e brake problem on older vehicle

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Mylie Pbx
Comaimt
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

I contacted the Aiken store to fix the issue with my brakes on 424 truck was supposed to be ready at 1 PM. I get here at 1 o'clock the truck is not ready I wait around till 430 then they break something on the truck tell him I'll be back the next day around noon to pick it up. I show app the truck is still not ready then I got excuse after excuse of why it's not ready I should have been your number one priority because you broke at the day before and it should have been fixed by the time I got here it's p*** poor customer service and it's a p*** poor run organization

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How Good is National Tire and Battery's Customer Service?

Charles W Drj
Charles W Drj
Feels Disappointed | Jul 24, 2024

NTB customer service didn’t answer. I called a second time and an answering service gave out an automated message and immediately disconnected the call. My opinion, they have “no” customer service.

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Dacari Awm
Dacari Awm
Feels Disappointed | Apr 24, 2024

They broke my brake line and destroyed my oil pan causing my motor to blow n refuse to fix it I plan on sueing them

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Kaylaann Zjj
Kaylaann Zjj
Feels Disappointed | Apr 21, 2024

They failed to shut off the air ride on my Porsche before putting it on the lift. They admitted to this when I picked up the car. Now all the bags are damaged. This was the second car they have ruined of mine. They caused a lot of issues with a rare Audi I had taken in the past. I thought they’d be able to handle doing just tires on the Porsche but I was wrong and now I can’t get a hold of anyone to resolve the issue.

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Sudie Qxx
Sudie Qxx
Feels Satisfied | Oct 13, 2023

I never got in contact with customer service representative but I called the store . I asked to speak to a manager . I spoke with the service manager Stephen Crawford. He was great, wonderful customer service friendly good communication skills . He made me forget all about the problem . I recommend NTB just because of him . If I owned a business I would try to hire him. He handled the situation very professionally. 5 out of 5 Keep up the good work Stephen!!!

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Summary of National Tire and Battery Customer Service Calls

886 TOTAL
CALLS
01:10 AVG CALL
DURATION
5% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call National Tire and Battery?

Product/ Service Question:

  • “They drained my battery”
  • “Complaint”
  • “Major complaint”

Staff Question:

  • Horrible service
  • “Service issue”
  • “Customer service”

Payments and Charges Question:

  • “Billing statements”
  • “Paid for service that has not been rendered”
  • “Credit card balance”

Request for Information Question:

  • “Misleading information”
  • “I need to talk to someone I got two tires dec42024 and they but the wrong one on I told them I wanted the same one as in the front called them the one that wait on me they said he was off”
  • “Questions on service”

Cards Question:

  • “Card account”
  • “Lost card”
  • “Credit card issue”

Shipping and Delivery Question:

  • “Problem at location”
  • “Need a closer location”
  • “I didn't get my paycheck”

Employment Question:

  • “W2”
  • “Payoff”
  • “Payoff statement urgently needed”

Account Question:

  • “To verify my account”
  • “My account was charged and did not recieve my product”
  • “Discuss account”

Return/ Replace Question:

  • “Tire, rotation, and tire sensor replacement”
  • “Car problems issues after getting an oil change from here”
  • “Have not returned vehicle”

Refund Question:

  • “Refund”
  • “Want a refund was never told after the toe was adjusted on the 4 wheel total alignment that nothing else would be adjusted and now my car is worse then before and almost caused me to wreck last week! I was told to bring it back in today at 9am”
  • “I have been waiting on my refund check about 1 month!!!!!”

Activation/ Cancellation Question:

  • “Reactivate a card”
  • “Cancel appointment”

Website/ Application Question:

  • “Would like to lease the site on high 6”
  • “Ntb installed tires that are not rated for my vehicle.”

Other Question:

  • “Answer my call I’ll explain”
  • “Pissed”
  • “Alignment issue”

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