Shorewood IL NTB - I Purchased 4 tires in Nov 2014 and as part of the promotion had to purchase lifetime rotation, balance, and a 1 year alignment package. Went in April 2015 to get the tires rotated, balanced and realigned.

Picked up the vehicle and noticed the tires were NOT rotated. How do I know they were not rotated? I always color in the first letter of the name of the tire with a pen on the drivers side just prior to dropping off. When I picked up the vehicle the tire was in the same spot with the fresh pen scribble.

When I inquired about the rotation I was assured they were rotated and the person I was speaking with watched them being rotated. When I pointed out the pen they reassured me it was rotated. Really?

This is the second time this has happened to me at NTB. Consumer beware!

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