346 National Tire and Battery Reviews | ntb.com @ PissedConsumer

Jalaladdin G

Customer service

Nov 25, 2023

1.0

Today, your company implemented the true meaning of customer service, and after waiting for three hours, I was told that the service I wanted was not available in the company, and interestingly, I had not only made an appointment for today, Saturday, November 25, but also received a phone call the previous days. I had taken and explained the service I wanted, after visiting and bringing the car at 10:00 in the morning and the initial visit by the technician and recording the mileage, I was told that it would be ready between 11:30 and 12, and of course I would call if it was ready. but no call was received, after visiting at 1:00 pm and following up on the condition of my car, I just realized that nothing was done, I emphasize again that nothing was done. That is, if I did not refer myself, no one would follow up at all. What does customer service mean? Customer satisfaction ? These are nothing more than fantasies.

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Cons:

Terrible customer service

Preferred solution: Apology

User's recommendation: Bad customer service

Jaime W Qem | |

East Huntingdon, Pennsylvania

Quoted oil change price vs actual price

Jul 15, 2023

1.7

National Tire and Battery - Quoted oil change price vs actual price

I booked my appointment for an oil change after seeing they were offering a $30/any oil service. This was a VALID OFFER until 12/31/23!! I unfortunately was unable to go myself so sent my trusted neighbor. My appt wasn't the right time, none of the add ons I chose were listed and it ended up costing over $90!!! I even VERIFIED TWICE the coupon offer!! Both when I first spoke with someone AND at the end!! I KNEW I should have taken a screenshot. I'm now kicking my own *** for not doing so.

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Loss:

$60

Pros:

Location is convenient for me

Cons:

Failed to add other requested services when appt was made
Was rude when asked why price was triple what quoted
Lies about prices

Preferred solution: Price reduction

User's recommendation: Have photo or written proof of the price you're quoted or don't bother going. Unless you like being ripped off!

London M Jxs

London M Jxs |

Houston, Texas

Warranty not being honored on my Tires

Sep 11, 2023

On 8/31/2023 I took my car in for an oil change and to get a new tire because I had a flat. Being that I didn't have a spare, I had my son come pick up the tire and take it to be repaired so that I could drive it in. However when I tried to get the warranty I was told that it was void cause I got the tire repaired somewhere else. Which is crazy!!! What was I supposed to do?, drive it on a flat? I spend way too much money with you people to not have a warranty that I paid for ,not be honored. Invoice # 00000322 NTB- Houston 11041East FWY Houston Tx, 77029 (2**) **2-6440. The account is under my Husbands name as well as mine London Moffett. He was out of time during this servicing. We are well known at this location and have never had a problem in the past. This situation puts my life in jeopardy by driving on a damaged tire. Please resolve this matter as soon as possible

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Leslie P Ejv

Leslie P Ejv |

Spartanburg, South Carolina

Service, vehicle being held hostage

Jul 01, 2023

2.4

I was visiting SC from Maryland and was getting ready to head back to Maryland but wanted to have my truck checked before I left, so I took it to NTB store #454 and had it checked out on Friday June 30th. I was told I need to have the boot removed from my axle, replaced and packed which would take a hour and cost almost $700.00. My appt. was at 10am, I was told 2 hours later they received the wrong part, which made me have to sit longer. Then they sent the wrong part again, so I waited some more. Then it was they needed a torch to get the old part off because they were having difficulty getting it off, so I waited some more. I then finally had enough of waiting and asked could they just put my car back together so I could leave since they were having so much difficulty and was told no. So finally after 7 hours of sitting I was told by the manager Richard that he was calling me an Uber because they needed to keep my truck. This was totally an inconvenience because I was supposed to leave to go home to Maryland for the holiday. So now I have to wait for an Uber and go stay at someone's house. I called back to the NTB shop where my truck is on Saturday July 1st and was told they still have not fixed my vehicle. I'm now really frustrated behind all the plan changes I've had to make. I want to be compensated for my troubles by receiving at least half if not all of the money I had to spend for the service that is supposed to being performed on my truck. I do not want to receive any coupons for something off of services that you offer because this will be the last time I use any NTB stores. This is a lasting experience for me, one that I don't ever want to experience again. My name is Leslie M. Pryor, phone number is 301-275-****, I would like for someone to please reach out to me asap. Thank you, Leslie M Pryor

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Loss:

$688

Preferred solution: Full refund

User's recommendation: I will not use again

Akshaya Zxn

Store issue

Oct 05, 2023

I need to for customer service to contact me at (843) 310-**** s soon as possible. I'm having issues with the tires I purchased and New management is incompetent and refusing to replace my faulty tire, leaving me in to drive around unsafely!!!

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Loss:

$700

Pros:

Prices and selection are fair

Cons:

Rude management untrained and unprofessional

Preferred solution: Full refund

Akshaya Zxn

Myrtle Beach, South Carolina

Store issue

Oct 05, 2023

The management didn't honor my warranty and is refusing to balance and rotate tires and trying to convince me to spend $293.00 instead of honoring the warranty of the life of my tires. Two tires need to be replaced.

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User's recommendation: Unsure

SA K Fbv

Rip Off

Nov 16, 2023

1.4

Our tires we got from NTB just last a little over a year.Thats crazy.So we purchased 4More Brand new tires and all we got discounted was $171.00 .I think the next time we will take our vehicles else where.We use to have trust in NTB for all our repairs. But after getting Ripped off this last time.Pretty sure we are done.Spent $746.11 for 4 tires.Last year spent $875.95.Thats crazy .Shouldn't have to buy tires every year..

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Pros:

Location is convenient for me

Cons:

Slow service rude staff

Preferred solution: Price reduction

User's recommendation: Stay away.They never reached back out to me. Completely ignored my message.

Anonymous

Guest-5293449

Richmond, Virginia

Ntb destroyed a rim and customer service had a fire arm showing me that made me feel uncomfortable

Nov 06, 2023

I left my rim at NTB to put a tire on. The tire changing machine slipped and put deep scratches and dents in the rim.They gave me the tire for free but they tell me I have to look for the rim and they will paid up to $200.The manager decided to put a gun in the back of his pants.These rims are $500 piece and they were discontinued. NTB want me to look for the rim on eBay

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User's recommendation: Don’t go there

Kathleen B Ctt

Very upset customer

Jul 21, 2023

1.0

I had my NIssian serviced there. I gave NTB my business, bought many sets of tires there and then I needed a wheel bearing replaced. When I got my car back they did not tighten my lug nuts on the tire and my tire was loose. My car had lots of vibration and didn't feel right when I was driving it so I took it to another service shop. It cost me 30 dollars to have my lug nuts tighten. I called the Store Manager at NTB and Diane was very rude and wouldn't let me speak. I am pregnant and this was very upsetting to me and terrible customer service.

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Loss:

$98

Pros:

Get you in quickly

Cons:

Not good customer service
Rude employees

Preferred solution: Full refund

User's recommendation: Do Not go to NTB at the Beaver Valley Mall.

Mario C Fvi

Mario C Fvi |

Phoenix, Arizona

Technician left car dirty inside and out

Jun 16, 2023

1.0

It took almost 2 hours for an oil change. The technician left his greasy handprints on my hood fender door and inside on my door post. He apologized for the time, stating he was new and learning how to change oil in a car. I won't go back to NTB. There was no value in paying 129.98 for a synthetic oil change that took almost 2 hours

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User's recommendation: Look elseware for a automotiiive service facility

stuart k Xds

stuart k Xds |

Mckinney, Texas

Bad quality of service

Apr 06, 2023

1.0

I had my axle fall off twice after being charged $1400 to have it fixed was told they would replace the whole back end, car is at the shop now and I am still waiting for it to be fixed meanwhile I am spending hundreds of dollars on uber to get to work.

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Loss:

$1400

Pros:

National company

Cons:

Not very well trained

Preferred solution: Full refund

Drake Dit

Baltimore, Maryland

Credit card

May 29, 2023

I was told by Community Bank that the credit Bureau put a stop on my application for a Credit card , I am trying to find out what the problem is,

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Krystle G Eok

DONT GO HERE‼ They put wrong *** on my car

Feb 04, 2023

1.0

So NTB - National Tire & Battery I dont ever make reviews of bad service, but this one here is so that the locals can KNOW! I went to the location on Central Avenue on yesterday at 11:20AM! I had an appointment scheduled for Noon. I decided to arrive early to be sure to be able to complete what is needed and get out. Not only that, but I only went to get two new rear tires on my car. Based on my car when I arrived, the guy pulled all my information up and scheduled me as arrived. Well well well

I sat from 11:20 Am to 4:00pm and NOTHING was done to my car. They had originally put the wrong size tires on my car, they had placed front tires on my rear tires which are wayyyy smaller for the rim, so not even sure how that happened! With that being said. I got to the counter to check out and determined they had the wrong tires. At this point my appt was from 12-1 and my car wasnt pulled in until 1pm. I had waited and waited, I said I need rear I will pay the difference in coat can you just have my rear tires replaced correctly well they said okay and my tires came off again. These people put my old tired back on the rim and put them back on my car and then called me to discuss the new back tires price after I had already confirmed new tires. So then after being there until 4, they had my tires and to get the service o had already sat for from 11:20AM, was done wrong nobody apologized or anything! Then he told me another 2 hr wait for the correct tires to be placed on my car! I just said all that to say SAVE YOURSELF THE HASSLE Service is a major issue here and no way after a 4 hr wait for the wrong tires, you tell me its another 2 hr wait for yall *** up

Dont use this location people, its a sad case and if your not paying attention you will have incorrect products on your car!

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Preferred solution: Apology

User's recommendation: Just stay away

Cathy P Vsm

Bought 2 brand new tires the last week of June 2022. Had a blowout yesterday. They said my warranty wouldn’t cover it, I must have hit something. I was just getting off ramp to interstate. Didn’t hit

Oct 21, 2022

2.7

a thing & thank God I was going slow as I was entering the Interstate. But believe the tire was defective. I have used NTB for years & have been very happy with them. This happened to me before & I believed I did because there was a lot of debris on the highway from a tornado but this time there was nothing. Not even a pothole. I believe they use these excuses not to pay. The way it blew I believe it was a defective tire as it blew very differently than Ive ever witnessed. I will post all over Sicial media if I dont get this taken care of. Why do we have warranties if nothing is covered???

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Loss:

$135

Preferred solution: A new tire equivalent to the one I purchased in Jun 2022

Anonymous

Guest-4367840

Newnan, Georgia

Warranty issue

Feb 14, 2023

Bought my tires 37 month and change ago with road hazard coverage for $167 extra, lifetime repair, rebalance,and rotation also extra fee. TBC sold the stores and moved out of Atlanta a year later leaving me holding the service bag. During installation they used an impact gun and stripped a lock leaving me stranded for a day when they couldn't get the wheel on or off. I returned the next day with OE lugs while they finally completed the job. No compensation for the damage or replacement lugs. Just blew a tire 18000 miles later and less than 2 months after the road Hazzard warranty expired (36 month) . Called TBC and spoke to 2 people who took information but couldn't help. Said I would get a call back in 3 days. They called and started with I'm sorry but unfortunately... tough ...I requested a Supervisor but they were all busy said they'd call me back. I said I expected a call in an hour. That was 24 hours ago... crickets. BTW I was a 35 year employee and retiree from TBC/NTW.

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Mayrin Klm

Dallas, Texas

Complaint

Feb 03, 2023

I make an appointment on feb 02 2023 To get an oil change at 1:00 pm for 92/03/2023 I have 5 cars that I always take there, not anymore due to a poor service not only from the location but from the manager so disrespectful, I call at 5:00 pm my car not ready yet, Talk to him about the bad service and didnt get my oil change manager kick me out and told me hi somewhere else ! Because he said that I was talking ti him with my frustration!

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User's recommendation: Definitely no!

Contact Information

Website:

www.ntb.com

Mailing Address:

4280 Professional Center Drive, Suite 400

Palm Beach Gardens, Florida 33410

United States

Phone:

(888) 867-5658

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National Tire and Battery

National Tire and Battery Overview

Media from reviews

Top National Tire and Battery Reviews

"Complaint about a charge"

"Customer service"

Customer service

Quoted oil change price vs actual price

Warranty not being honored on my Tires

Service, vehicle being held hostage

Store issue

Store issue

Rip Off

Ntb destroyed a rim and customer service had a fire arm showing me that made me feel uncomfortable

Very upset customer

Technician left car dirty inside and out

Bad quality of service

Credit card

DONT GO HERE‼ They put wrong *** on my car

Bought 2 brand new tires the last week of June 2022. Had a blowout yesterday. They said my warranty wouldn’t cover it, I must have hit something. I was just getting off ramp to interstate. Didn’t hit

Warranty issue

Complaint

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