Anonymous
map-marker Cleveland, Ohio

Bad alternator

Your west market st sore in Akron Ohio sold me a bad alternator and installed it wrong which caused more damage to my car all repairs including the original cost I had to get another alternator and a cooling fan 3964$total I would like to get it back. I have all the bills and paperwork and a detailed statement from the Ford dealership my attorney will be calling b Corbett
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Jaime W Qem

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Verified Reviewer
| map-marker East Huntingdon, Pennsylvania

Quoted oil change price vs actual price

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National Tire and Battery - Quoted oil change price vs actual price
National Tire and Battery - Quoted oil change price vs actual price - Image 2
National Tire and Battery - Quoted oil change price vs actual price - Image 3
National Tire and Battery - Quoted oil change price vs actual price - Image 4
I booked my appointment for an oil change after seeing they were offering a $30/any oil service. This was a VALID OFFER until 12/31/23!! I unfortunately was unable to go myself so sent my trusted neighbor. My appt wasn't the right time, none of the add ons I chose were listed and it ended up costing over $90!!! I even VERIFIED TWICE the coupon offer!! Both when I first spoke with someone AND at the end!! I KNEW I should have taken a screenshot. I'm now kicking my own *** for not doing so.
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Loss:
$60
Pros:
  • Location is convenient for me
Cons:
  • Was rude when asked why price was triple what quoted
  • Lies about prices
  • Failed to add other requested services when appt was made

Preferred solution: Price reduction

User's recommendation: Have photo or written proof of the price you're quoted or don't bother going. Unless you like being ripped off!

London M Jxs

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Verified Reviewer
| map-marker Houston, Texas

Warranty not being honored on my Tires

On 8/31/2023 I took my car in for an oil change and to get a new tire because I had a flat. Being that I didn't have a spare, I had my son come pick up the tire and take it to be repaired so that I could drive it in. However when I tried to get the warranty I was told that it was void cause I got the tire repaired somewhere else. Which is crazy!!! What was I supposed to do?, drive it on a flat? I spend way too much money with you people to not have a warranty that I paid for ,not be honored. Invoice # 00000322 NTB- Houston 11041East FWY Houston Tx, 77029 (2**) **2-6440. The account is under my Husbands name as well as mine London Moffett. He was out of time during this servicing. We are well known at this location and have never had a problem in the past. This situation puts my life in jeopardy by driving on a damaged tire. Please resolve this matter as soon as possible
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Akshaya Zxn

Store issue

I need to for customer service to contact me at (843) 310-**** s soon as possible. I'm having issues with the tires I purchased and New management is incompetent and refusing to replace my faulty tire, leaving me in to drive around unsafely!!!
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Loss:
$700
Pros:
  • Prices and selection are fair
Cons:
  • Rude management untrained and unprofessional

Preferred solution: Full refund

Akshaya Zxn
map-marker Myrtle Beach, South Carolina

Store issue

The management didn't honor my warranty and is refusing to balance and rotate tires and trying to convince me to spend $293.00 instead of honoring the warranty of the life of my tires. Two tires need to be replaced.
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User's recommendation: Unsure

Anonymous
map-marker Dallas, Texas

This company made me wait 35 minutes on a made appointment and then wanted me to come in another day.

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Poor ,poor service like I have already stated. We have had issues about them charging twice what we had paid for the same service by other service people who used coupons and discounts. Had to call another store to be put in contact with regional manager. Could not do survey otherwise. Will never go back. Only went there because tire rotation was free because we bought the tires there.
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User's recommendation: DO Not USE THIS company.

Bryan E Mge

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Verified Reviewer

Damage to car

National Tire and Battery - Damage to car
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National Tire and Battery - Damage to car - Image 3
I had my car in for 2 new tires and warned the manager about using the lift on the car. There is damage to the body of the car where it was sitting on the lift and not on the frame. I know it happened there because the same damage was repaired by the previous owner.
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Preferred solution: Damage fixed

Rick P Kuf

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Verified Reviewer
| map-marker Cincinnati, Ohio

Damaged vehicle

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Our vehicle was damaged during an oil change. Employee backed vehicle into a steel beam with door open bending door. This has been several months ago and they still havent settled it with us. Time for small claims i guess.
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Michael M Gni

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Verified Reviewer
| map-marker New York, New York

Bad experience at NTB

I purchased set of Cooper Discovery at3s and they're either bad tires and the National Tire and Battery that I've been dealing with is not trying to correct the mistake but I need to speak with someone.
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Michael M Gni

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Verified Reviewer
| map-marker New York, New York

I bought a set of Cooper Discovery AT3's. Despite having a severely bad death wobble they can't seem to get the tires balanced and it keeps pulling my alignment out.

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Somebody needs to fix something replace the tires something needs to happen I'm not paying $1,700 and having to eat it
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Anonymous
map-marker Columbia, Maryland

Horrible customer service

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Showed up for scheduled appointment for wheel alignment. Desk employee was totally lost in what he was supposed to be doing. He virtually said nothing. Each time I asked a question he went to the service area to get someone to answer my question. After they pulled my car into the service area I asked the desk employee if I could tell the service person some information about the tires on the car. Again he went to the back service area and when he came back he told me I couldn't talk to the service person but I could stand outside the bay area and watch through a window in the 25 degree temperature. I told him I didn't want to watch, I wanted to tell the service person some info I thought was relevant to a wheel alignment. About 20 minutes later my car was brought outside and I still hadn't seen the service person. The desk employee handed me some paperwork and stated there was nothing wrong with my car. I told him their customer service was horrible and I'd never be back. Three days later I received an email stating I had failed to show up for my appointment!
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User's recommendation: Don't go to NTB for service.

Mathias M Aaf
map-marker Fenton, Missouri

My long and boring drive!!!

Satisfied but now my local store is closed in South County. Now I have to make a half hour drive to West County do not like it. Thank you.!!!
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Michael B Wcm

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Verified Reviewer
| map-marker Alvin, Texas

The shop called my company tried to get me fired

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National Tire and Battery - The shop called my company tried to get me fired
Gr 3 interactions with this store, first Toyota tundra 2022 came for oil change took over an hour and a half technician stripped lug nuts using wrong socket and tried to say lug nut expanded and cap came off because it was old, I didnt complain just smiled and laughed on the way home. Next interaction roughy f250 with oil change light on took an hour and a half to tell me it wasnt approved, not a big deal but thought that was alittle long to find out but didnt bother anyone about it. Finally today went for oil change same truck called ahead to make sure oil change could be done, got approved in 10-15 minutes, amazing, then get there10:10 no car ahead drop off go to Home Depot walk around for an hour. I head back truck is in the bay technician comes in I hear him tell register attendant that they dont have enough oil at the shop to fill it, they say nothing to me, I have to go up and ask what is going on. Lady says they are ordering it and it will be here soon, 25-30 min later guy comes in with oil I wouldnt put in any truck, its not mine so I dont say anything, 15 minutes later guy comes out with my keys. I walk up after lady calls me over and I said how every yime I come here there is some issue but I get no response, walk outside manager is standing next to an employee and he says some I dont really hear but it seems to be a smart comment about how it finally got done, so I step back from my truck and say I cant believe that an oil change place can run out of oil and mess up take long and its ok. He says have a nice day and turns his back I leave. 3 hours later I get a call for on my company with the threat of my job and lies about me screaming in the store because he didnt like to be criticized or poor work ethic and bad service. Most of my fellow employees have had bad service and long waits at this location in Alvin Texas and Im am very upset he chose to complain to my boss rather than improve his service and basic business practices. How does an oil change place not have oil? Also I was given no receipt so I will add pick of bar code on my rental vehicle. K would like a follow up from some at corporate,thanks
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Cons:
  • Bad service
  • No material needed for basic service

Preferred solution: Apology

User's recommendation: Get new manager that holds his employees and his own self accountable for not have what is needed on hand for basic services

1 comment
Guest

If you were there on company time, getting paid, you had no business making the comment to the manager outside. He was not speaking to you.

Your comments to the worker inside also were not needed.

If I was your employer, I would fire you for your behavior. He has business relationships to maintain and doesn’t need you offering your opinions.

Jalaladdin G

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Verified Reviewer

Customer service

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Today, your company implemented the true meaning of customer service, and after waiting for three hours, I was told that the service I wanted was not available in the company, and interestingly, I had not only made an appointment for today, Saturday, November 25, but also received a phone call the previous days. I had taken and explained the service I wanted, after visiting and bringing the car at 10:00 in the morning and the initial visit by the technician and recording the mileage, I was told that it would be ready between 11:30 and 12, and of course I would call if it was ready. but no call was received, after visiting at 1:00 pm and following up on the condition of my car, I just realized that nothing was done, I emphasize again that nothing was done. That is, if I did not refer myself, no one would follow up at all. What does customer service mean? Customer satisfaction ? These are nothing more than fantasies.
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Cons:
  • Terrible customer service

Preferred solution: Apology

User's recommendation: Bad customer service

SA K Fbv

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Verified Reviewer

Rip Off

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Our tires we got from NTB just last a little over a year.Thats crazy.So we purchased 4More Brand new tires and all we got discounted was $171.00 .I think the next time we will take our vehicles else where.We use to have trust in NTB for all our repairs. But after getting Ripped off this last time.Pretty sure we are done.Spent $746.11 for 4 tires.Last year spent $875.95.Thats crazy .Shouldn't have to buy tires every year..
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Pros:
  • Location is convenient for me
Cons:
  • Slow service rude staff

Preferred solution: Price reduction

User's recommendation: Stay away.They never reached back out to me. Completely ignored my message.

Anonymous
map-marker Richmond, Virginia

Ntb destroyed a rim and customer service had a fire arm showing me that made me feel uncomfortable

National Tire and Battery - Ntb destroyed a rim and customer service had a fire arm showing me...
National Tire and Battery - Ntb destroyed a rim and customer service had a fire arm... - Image 2
National Tire and Battery - Ntb destroyed a rim and customer service had a fire arm... - Image 3
National Tire and Battery - Ntb destroyed a rim and customer service had a fire arm... - Image 4
National Tire and Battery - Ntb destroyed a rim and customer service had a fire arm... - Image 5
I left my rim at NTB to put a tire on. The tire changing machine slipped and put deep scratches and dents in the rim.They gave me the tire for free but they tell me I have to look for the rim and they will paid up to $200.The manager decided to put a gun in the back of his pants.These rims are $500 piece and they were discontinued. NTB want me to look for the rim on eBay
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User's recommendation: Don’t go there

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