Clinton C Oti

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Upper Marlboro, Maryland

Being scammed

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

i received an estimate of $999.00 i dropped my van off so later your employee called an changed the price to $1500.00. i feel he judged me an changed the price - you can Google the parts an labor for the job I'm asking can i be refunded the difference he's trying to cheat me out of

View full review
Featured
Jason S Dpf

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Grand Prairie, Texas

Exposure of company wide policy and violation of the state and federal laws

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Updated by user Mar 21, 2024

I will suggest others go to NTB to prove the point and show them how to teach NTB a lesson by suing them.

Original review Mar 19, 2024

National Tire and Battery in Grand Prairie Texas told me my front brakes pads, rotors and calipers were in total need of replacement and repair on a brand new truck with only 60K miles on it. The rear pass side needed repair from extra wear as result of a broken trailer.

They replaced my front brakes without authorization and charged me for brake pads that did not get replaced. I am suing them in Federal Court and will assist anyone else who wants to learn how to get your money back plus some extra for your troubles.

View full review
Loss:
$137000
Cons:
  • Have a system to violating the deceptive trade practices act

Preferred solution: full damages $137,000.00

User's recommendation: research Deceptive Trade Practices Act

Sam R Hjc

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

NTB False Reason for Repair Charge

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I hope this message finds you well. I appreciate the time and effort your team puts into serving customers, and I want to acknowledge the work that goes into ensuring vehicles are safe and roadworthy.

I recently visited your store on 4802 Richmond Ave., Houston, TX 77027 for what I believed to be a routine tire issue, only to be informed that a nail was the cause and that a replacement was necessary.

Trusting your expertise, I agreed to the service. However, after continued issues with the same tire, I sought a second opinion, only to discover that the actual problem was a leaking valve stemsomething that did not require a full tire replacement.

I brought this concern to the store manager, who assured me that the nail was in a location not easily visible. Unfortunately, when I asked to inspect the tire myself, I was told it had already been discarded. While I understand that store policies may dictate tire disposal schedules, this timing has left me without any way to verify the claim.

Im sure you can appreciate how this might feel from my perspective.

Your company has built a strong reputation for customer service and trust, and Id love to continue being a satisfied customer. Given the circumstances, I believe a refund of the $105.63 would be a fair and reasonable resolution.

This gesture would reinforce my confidence in NTBs commitment to integrity and customer care.

I appreciate your time in reviewing my request and look forward to hearing your thoughts. Thank you for your attention to this matterI trust we can find a solution that reflects NTBs high standards of service.

Best regards,

Sam

View full review
Loss:
$105
Pros:
  • Exist

Preferred solution: Full refund

User's recommendation: Always check for what they say, verify the issue yourself.

Anthony C Ube

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Lagrange, Georgia

The worst service.

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
National Tire and Battery - The worst service.
National Tire and Battery - The worst service. - Image 2

Last week I had a flat tire. Took it to your ntb parkville md.

They pointed out that another tire needs to be replaced. A boss past me over to a young man. He was told by the boss do what you do to put order together. Question do your bosses pass the buck all the time.

So the kid write information on a piece of paper. Said he would order two tires. See him Wed last week no call to me. I show up Wed.

The kid said the tires missed delivery. I call to see about the tires ,they will be in Friday noon. I show up and the man puts the one tire on to replace the flat. He puts the car on the lot.

I ask about the second tire. The man who put the other tire on said what. I turn to the kid he says I ordered two. Maintenance man cannot find tire.

I am passed.

I get home your people do not put back my donut away just toss it in my truck. Next week when I come back I hope and pray the get there act together.

View full review

User's recommendation: Never use NTB

Alonzo L Tuo

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Horrible service

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I came in for a basic wheel alignment for a car that had no issues; it was just routine because I had new tires installed. I had a 1 pm appointment, but they did not pull my car in until 2 pm.

By 3 pm, I drove off and my car was pulling hard to the left. I immediately brought my car back and they attempted to fix it again. Now, at 4 pm, my car is pulling to the right. At this point, I have to walk home to get an additional car to return to work because no one called me to let me know that my car was completed.

At 6:40 pm, I picked up the car, only to have to return the following morning because they had left my headliner filthy. I spoke to Maddy Lewis, the manager, and she claims that her employee did not do it.

I never asked for a refund, I just wanted it cleaned because I know how I gave it to them. I drive a 2023 GMC Sierra Denali and will never return.

View full review
Loss:
$125

Preferred solution: Nothing

User's recommendation: Do not attempt to get ur car worked on at NTB ion 10008 brook rd in Glen Allen va

1 comment
Guest

If your loss was $125 to get headliner cleaned, you got ripped off.

Clinton C Oti

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Allen, Texas

I was judge an he change the price from my estimate

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Hire honest people who are not trying to scam you out of money. An estimate is practically what you'll be paying.

View full review
Loss:
$500
Pros:
  • First time customer an my last
Cons:
  • Dis-honedt employees

Preferred solution: Price reduction

User's recommendation: Find a better company

Charles C Ckh

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Chesapeake, Virginia

Tire weights

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
National Tire and Battery - Tire weights
National Tire and Battery - Tire weights - Image 2
National Tire and Battery - Tire weights - Image 3
National Tire and Battery - Tire weights - Image 4

I had four new tires put on my jeep this morning and noticed when I got home that the balance weights were put on the outside rim. Many of them are for brand new tires.

Is this normal procedure?

I think for new tires, the weights should be appropriately on the inside of the rim. It definitely is an eyesore and I believe it could have been done more professionally on the inside rather than having seven bouncing weights on the outside of the rims.

View full review
Cons:
  • Wrong procedures

Preferred solution: Fix it

User's recommendation: Go some where else

Charles W Drj

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Canal Winchester, Ohio

Filing a claim on tire service

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
National Tire and Battery - Filing a claim on tire service
National Tire and Battery - Filing a claim on tire service - Image 2
Contains 1 confidential file for company representatives

I went in for a repair on a previously purchased tire from this same NTB location and was later told it couldnt be repaired (plugged). This tire wasnt quite 8 months old and it looked like a simple fix.

Yet, I was coned into buying a new tire. Low and behold, two (2) shops later, I found out it was a simple fix.

Keep in mind, I asked the clerk why the tire couldnt be plugged and his response was, a nail puncture was on the inner side on top of the tread. I feel I was ripped off because the shop just needed some business.

View full review
Loss:
$73
Pros:
  • Just happened to be close by
Cons:
  • Overcharging customers

Preferred solution: Price reduction

User's recommendation: As a veteran, don’t think you can’t get ripped off. Do not use this shop or take pictures before putting your vehicle in their hands.

Anonymous
map-marker Upper Marlboro, Maryland

Bad service,Bad customer service,Damage to vehicle

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

!!I came into you Bowie,Md location on Tuesday Oct 8 for Thursday Oct 10 at 3:30 pm. When I arrived the assisted manager( Alonzo) could not find my reservation.

It was almost 20 minutes to relay the information I had already given to him on Tuesday. I was scheduled to get an oil change, tire rotation and alignment. I was told that my vehicle should by ready in about two hours. I left the shop at 4pm in anticipation the vehicle would be done at 6pm.I arrived back at the location at 6:30pm and noticed my vehicle was in the same place where I left it.

I went up to the counter looking for an explanation. I was told that they were behind but it shouldn't be much longer. I spoke to several other customers and they had appointments as well.Several customers had been there since 10am and others were there since 11am and 2pm.I waited in the lounge area waiting for someone to provide updates but that never happened. Each time I had to go to the counter to find out how much longer the wait would be.

I was told on two different occasions(7pm and 7:30pm) my vehicle was next up. I was becoming very irritated and asked to speak to the manager. The manager informed me that two of the technicians went home around 5pm.This was both unprofessional and inexcusable not to share this with the customers.Around 8pm I was told by the assisted manager that he would be taking care of my vehicle personally. This was around 8pm.

By this time I am beyond frustrated and upset. I asked Alonzo how long did he anticipate my wait.He said he would get me out as soon as possible. I went back to the lounge and waited another 45 min( 8:45pm).When I walked over to the window to see where my truck was it was still on the lift. The next thing I see is that they lowered the vehicle and started to pull out of the garage.

i informed the manager that they didn't do the alignment.She noticed this and loudly said " I KNOW". I thought this was very unprofessional and uncalled for.She stopped Alonzo as he was pulling out of the garage to let him know that he still needed to do the alignment on the vehicle.Alonzo pulled back around and was trying to drive the truck back onto the lift.I witness he was having difficulty driving the vehicle back on to the lift.He attempted at least 3 times too drive it onto it but couldn't. The technician that was in the shop had to do it.This was about 9pm.The tire rotation and alignment and oil change was completed by 10pm. I spent 6.5 hours at NTB away from my family.

I did not have dinner and had to be to work at 5:30am the next day. The manager did not charge me for the oil change because the alignment was included in the 3 year service plan I purchased.My experience was beyond frustrating and unsatisfactory.The story gets better I noticed on Sunday when I went to wash my vehicle something was hanging from the front of the truck. When I bent down on the ground to see what it was . It was the entire front splash guard.

When I got underneath it I saw that several of the plastic bolts were missing and there were zip ties wrapped around the stabilizing bars.I was beyond pissed because there was nothing wrong with my splash guard until I received service from NTB on Thursday. I cant believe that they thought they could get away with this. I took several photos and will be expected this to be repaired.I find this kind of behavior a travesty. To try and hide the fact that you damaged my vehicle and hope I wouldn't notice is beyond belief.

I will call Consumer Alert the Better Business Bureau and any other organization I can think of to express my dissatisfaction.

I also want to warn other potential victims who might want to use NTB because they are a fraud and very unprofessional. I expect to be compensated not only for my time but for my damage!!!

View full review

User's recommendation: Never step foot in this location

Rosenda Ryr

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Houston, Texas

Complaint

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I've spent $1400 so far this year on brakes and they're still not right. I called; no call back.

Got 2bd opinion from dealer and was told rotors weren't changed. I need good brakes as I use my truck for my job.

View full review
Shaheer Gmi
map-marker League City, Texas

Did not want to honor my warranty… had to call corporate..

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Went to get a tire balance and tire rotation. Associate refused to honor my warranty.

I had to call corporate to have him honor my warranty. I should not have to do that.

I think I will have to buy tires somewhere else. It is sad that I have to do this, because I did business with NTB for many years and now this..

View full review

User's recommendation: Stand your ground on your warranty..

Wanda H Cwm

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Houston, Texas

The wrong tires

I need to talk to someone I got two tires dec42024 and they but the wrong one on I told them I wanted the same one as in the front called them the one that wait on me they said he was off and today is December the 5th and they told me to call back December the 6th and he should be in but these tires is making my car run real bad on the road I needed so much noise I drive in Genesis and is making so much noise can somebody please call me number 713-235-**** or text me thank you

View full review
Kalliope Xbb

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Houston, Texas

Customer Complaint

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Contains 1 confidential file for company representatives

Manager was Antony and decided that he could help me after being here over 3 hours. This place is the pits and need new management.

View full review

User's recommendation: Do not patronize NTB because I bought 4 new tires about a month ago and passenger left tire starting leaking air. I brought tire to be checked twice on Monday I came back on Tuesday and waited over 3 hours just to get my tire checked out. I noticed technicians walking around eating and socializing. The workers there were so nonchalant and just like its another day on the beach. The NTB address that I was patronizing was located at 10515 N Sam Houston Houston Parkway E Humble, Texas. 77396 (7**)**60041. Customer Service here is deplorable.

Shashonta W

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Poor customer service

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Purchased a set of tires the first time that had my car riding rough .. So I called to Complain and the Rep seemed to want to push me off like he just didnt care ..

So I asked to speak with someone higher and the manager told me to bring the car back in to maybe Balance the tires or to get a more expensive set.. So I did that.. We paid almost 1,000 dollars on Good year tires that still has the car riding like were riding on the rim .. I called them back after I took the car to Nissan to make sure that it wasnt the axels or rims and they said that it was the TIRES !!

NTB customer service in LITTLE RIVER is very poor!!

They dont want to try and get the problem resolved or anything!! At this point I just want my money back!!!

View full review
Loss:
$1014
Cons:
  • Poor service

Preferred solution: Full refund

User's recommendation: Don’t Go there .. Poor Customer Service

RAFAEL S Vic

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Damaged Wheels

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
National Tire and Battery - Damaged Wheels

442* - *** Paul Huff Pkwy Nw, Cleveland, TN 37312

I Called before arriving at 8am and provided my tire and wheel size. After 3 & 1/2 hours the employees could not take off the tires and eventually stopped attempting.

The employees could not to air up the tires after dozens of attempts. I was told the wheels and tires needed to be taken to another tire shop. Before leaving, the The tires were inspected with no damages. I waited nearly 3 more hours.

The wheels returned with deep scratches and gauged indents. I was then told to visit a nearby wheel and tire shop and the wheels would be replaced. I have an ntb letter head with the statement provided. After leaving I realized that the tire pressure was half of what was required and the balance was not done correctly.

Im now driving my truck with unbalanced wheels and tires. I wasted another hr at the location i was told to visit to have them replaced and told to wait till tomorrow because the regional manager would handle it. I called customer service the next morning and was told the regional manager would contact me. I had to call and contact Him.

lost a full day of work and now im asked to loose another few days of work, Paint will not bring the wheels back to its original conditions. I came in with brand new wheels, why should I now lose three more days of work to hopefully see if they are painted correctly. The regional manager has been unreasonable by saying theres only one option which is to paint them. I waited nearly 7 hrs at that location to end up with damaged and unbalanced wheels and tires.

I would hate to have to explain to our growing community that NTB is not the place to go for vehicle services. Im not being a jerk, im just requesting what I was promised after a full day lost of work and now being asked to lose another two to three days to patch up the problem. That place needs new regional management. Im a service provider and can not believe how this situation has been handled.

This is ridiculous and needs to be addressed since the regional manager has nothing to say other then an unreasonable. Im disappointed and will not be accepting the option provided.

View full review
Loss:
$3800
Cons:
  • Proper customer service

Preferred solution: Wheel replacement

Anonymous
map-marker Pittsburgh, Pennsylvania

Labor price took my savings

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

The guys at this location are awesome. However, I am a little disturbed.

At how much you guys are charging per hour for labor I work at Walmart. I live pay check to pay check.. caliber was leaking break fluid and wheel bearings need replaced. Then almost 150$ per hour..

at first it was supposed to be the caliber and breaks and rotors. They said 750...which is still crazy and that's with the promo. Then I get there and it's the wheel bearing and the caliber...of course something 200 more than what I was supposed to pay... how could I afford this..

991$ are you joking..thanks to you guys I'm super duper broke and I live on my own making 15 a hr..I'm disgusted at what your charging for labor truly am. I feel ripped.off... honestly it's not the workers fault you guys price this way...so don't contact them bc of this review. I have $2 to my name.

Nothing in my savings account thanks to you NTB, I will never go back to you.. I feel Taken advantage of..you used to b reasonable

View full review

About

Related Companies

Mavis Discount Tire, Tire Kingdom, STS Auto Tire, Cole Muffler And Brake

Summary

National Tire and Battery is a company engaged in automotive aftermarket industry. The tire dealer provides a diverse range of tires, tubes, wheels and related services such as tire installation and repair, oil change, automotive and truck general repair, exhaust and emission control services, etc. National Tire and Battery offers a full line of brand name tires such as Michelin, Good Year and many other brands. The company sells the automotive aftermarket products at the lowest prices due to the direct marketing, which allows providing of the tires directly from the manufacturer.

National Tire and Battery has its official website that makes it easier to get new wheels or tires.

National Tire and Battery reviews and complaints

National Tire and Battery is ranked 282 out of 1897 in Auto Parts and Accessories category

Area Served

USA

Payment Methods

VISAMasterCard

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content
  • PissedConsumer is on the Inc. 5000 list

For more information read Blog article