National Tire and Battery
Reviews and Complaints
85K
CLAIMED LOSSES
341
TOTAL REVIEWS
38.4K
PAGE VIEWS
1
ISSUE RESOLVED
National Tire and Battery Reviews
Anonymous
Cherry Hill, New Jersey
I keep coming back and they can't get my tires balanced right
They need to get a new tire machine I guess they dont go to 20 inch rims thats why I keep going back to get my tires re-balanced
Preferred solution: Price reduction
Anonymous
Charleston, West Virginia
Extremely bad customer service resulting in lost of 2 customers
I tried two times to get tires which were ordered for my car, each time the Dunbar WV store stated it would take up to 2 hours to install 2 tires. On the 24th, I was the 2nd appt they had at 0900 am. Only one 8:30 appt was ahead of me and Tim, guy with the first appt, was still waiting for his truck to be taken back at 0925 hrs when I was finishing with the front counter guy Kyle telling him to cancel my service request, I was not going to wait over 2 hours with an appt. Tim, the first appt, left the premises too without service because the service was too slow. Ive done a lot of business with NTB but their policy of taking walk ins ahead of appts has resulted in my never returning to NTB!!!
Preferred solution: Change of policy
Brian T Edv
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Verified Reviewer |
Atlanta, Georgia
Excellent Customer Service Review ….:
I would like to say that the representative that dealt with me at the North Augusta ,SC location has excellent customer service skills . A shout out to this guy . From Brian Thompson of North Augusta ,SC .
Preferred solution: Nothing just giving a representative by the name of Jacob a praise
Joet J
Fort Worth, Texas
Billing statement
I mailed sa payment of 165.00 on 1/3/22.my previous statement was 765.00.i just received my jan.statement and it's 794.00. I received my Dec statement late due to a change of address. Could u please delete the late charges for this reason.send me a statement with the correct balance. Thank you.
Preferred solution: Late charges removed
Belmont J
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Verified Reviewer