National Tire and Battery
Reviews and Complaints
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Verified Reviewer | Mckinney, TexasBad quality of service
- National company
- Not very well trained
Preferred solution: Full refund
Credit card
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDONT GO HERE‼ They put wrong *** on my car
So NTB - National Tire & Battery I dont ever make reviews of bad service, but this one here is so that the locals can KNOW! I went to the location on Central Avenue on yesterday at 11:20AM!
I had an appointment scheduled for Noon. I decided to arrive early to be sure to be able to complete what is needed and get out. Not only that, but I only went to get two new rear tires on my car. Based on my car when I arrived, the guy pulled all my information up and scheduled me as arrived.
Well well well I sat from 11:20 Am to 4:00pm and NOTHING was done to my car.
They had originally put the wrong size tires on my car, they had placed front tires on my rear tires which are wayyyy smaller for the rim, so not even sure how that happened! With that being said. I got to the counter to check out and determined they had the wrong tires. At this point my appt was from 12-1 and my car wasnt pulled in until 1pm.
I had waited and waited, I said I need rear I will pay the difference in coat can you just have my rear tires replaced correctly well they said okay and my tires came off again. These people put my old tired back on the rim and put them back on my car and then called me to discuss the new back tires price after I had already confirmed new tires. So then after being there until 4, they had my tires and to get the service o had already sat for from 11:20AM, was done wrong nobody apologized or anything!
Then he told me another 2 hr wait for the correct tires to be placed on my car! I just said all that to say SAVE YOURSELF THE HASSLE Service is a major issue here and no way after a 4 hr wait for the wrong tires, you tell me its another 2 hr wait for yall *** up
Dont use this location people, its a sad case and if your not paying attention you will have incorrect products on your car!
Preferred solution: Apology
User's recommendation: Just stay away
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBought 2 brand new tires the last week of June 2022. Had a blowout yesterday. They said my warranty wouldn’t cover it, I must have hit something. I was just getting off ramp to interstate. Didn’t hit
Preferred solution: A new tire equivalent to the one I purchased in Jun 2022
Warranty issue
Bought my tires 37 month and change ago with road hazard coverage for $167 extra, lifetime repair, rebalance,and rotation also extra fee. TBC sold the stores and moved out of Atlanta a year later leaving me holding the service bag.
During installation they used an impact gun and stripped a lock leaving me stranded for a day when they couldn't get the wheel on or off. I returned the next day with OE lugs while they finally completed the job. No compensation for the damage or replacement lugs.
Just blew a tire 18000 miles later and less than 2 months after the road Hazzard warranty expired (36 month) . Called TBC and spoke to 2 people who took information but couldn't help.
Said I would get a call back in 3 days. They called and started with I'm sorry but unfortunately... tough ...I requested a Supervisor but they were all busy said they'd call me back. I said I expected a call in an hour.
That was 24 hours ago... crickets.
BTW I was a 35 year employee and retiree from TBC/NTW.
Complaint
User's recommendation: Definitely no!
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Verified Reviewer | Dallas, TexasJob not complete
User's recommendation: Make sure they have the staff to do the job correctly
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNegligent Service Technicians
- Horrible company
Preferred solution: Full refund
User's recommendation: Stay away!!!
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Tuckahoe, VirginiaComplaint about a charge
- Location and service
Preferred solution: Full refund
User's recommendation: Do not charge unnecessary fees that are not required for wheel alignment.
Work not be performend as paid fo
DEAR STATE ATTORNEY OFFICE AND CHANEL 7 ON YOUR SIDE
I have been a customer of NTB for many years through some ownership. I notice since the pandemic, the quality of work has diminished.
Furthermore, I have brought all my tires and long with alignment packages and balance and rotation packages on my vehicles and kid's vehicles total of 7 cars.
I noticed that tires were not rotated or balance because I would start marking tires with chalk.
I have bought the location knowledge, and they say that they are short-handed we can't watch everything. I have had tires come back over pressure and under pressure.
I have all my tires and rotated and balance along with alignment at every oil change.
I have a truck that I have new tires on it with, 70000-mile rating and I have taken the truck there for rotation and balance at every oil change.
Recently I need a flat repair and the gentlemen acting as the manager said my tires are completely worn out. The wear is from over inflation, which has been check and filled by the NTB.
When I said if they were worn out, that is telling me that NTB is not doing the work correctly for what I pay for, ripping off the customer. When I said that, the manager started making threats and said get out, I am not working on your truck leave now, or I will call the police.
I have called NTB escalation department and never received any call back from executive board or any District or regional managers.
I will be sending this letter to them and give them 10 days to respond before I forward this to my attorney and the state attorney office for possible investigation of fraud to the consumer.
Douglas Osterman r
User's recommendation: start marking tires
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Verified Reviewer | Houston, TexasIncompetent Service Technicians
User's recommendation: Avoid this company
My tire fell off on hwy
User's recommendation: Check there work
Brakes and rotors
I had my front and rear brakes and rotors replaced. In less then a month the rotors were completely rusted over squeaking.
I returned and explained the problem and was told that was the new metal that was being used but they adjusted the brakes. I had to have something else done to my car and I asked the service person about the brakes and his opinion they werent new and needed replacement.
I contacted the company and was told that a customer service manager would call me back in 24 hours which he did and addressed the problem quickly and I had the brakes redone. The manager at the location wasnt very pleasant but the mechanic spoke with me and was very polite and professional.
User's recommendation: Contact corporate office if you need assistance.
You blew out the fuse box,the radio,the fuel throttle and the rain sensing windshield and sensor
- Bad service and not honest employees
Preferred solution: The money I Paid for repairs and the money to fix the rest of the items needed to be fixed
User's recommendation: DON’T COME T O THE NTB In OWINGS MILLS MARYLAND
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Rock Hill, South CarolinaOnline deception
This morning I realized that I would have to put 4 new tires on my Honda Ridgeline. As I've done previously with other cars, I went online and search for the best price (for decent manufacturing etc).
I've had great service from my local NTB store in Rock Hill, SC. So of course I put you at the top of the list. you're price for 4 Micheline tires was 891.96. (additionally, there is a $70 rebate from Micheline and $70 rebate from you) This price was a competitive with Discount tire, Sam's Club and Walmart, after I added in for Sam's Club/Walmart to install the tires - they make it very clear that's an optional additional charge.
(I didn't call the local tire shop that doesn't have a website).
So, After I selected your deal, went through to schedule an appointment- the final bill would come up to $1070. On closer inspection: this includes a $116.52 installation fee. NOWHERE on the main page does it say the prices do not include installation! Did you think I was going to buy the tires from your company, then do what?
put them on myself or take them to Walmart? Overall, that's an incredibly bad design that appears deceptive.
as a result, I closed out all the websites, picked up the phone and called the local shop and schedule for them to put tires on.
(actually a little cheaper. but quite frankly, I probably would have been willing to pay more just because I don't trust you now.
Preferred solution: fix your website to show the installed price!
User's recommendation: go local
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