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We bought tires for my wife's car a year ago because the manager went out of his way to source the tires I wanted. We chatted a while and he earned my trust back to NTB after a bad history. I don't think he works there any more. I called to see if the same tires could...
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#1102124
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Went for oil change/tire rotation for $19.99, when he was done he said $39.99 !! Got it back to the $19.99 but when I got home saw the tires were NOT rotated because they are marked. Called the guy he said the tech said he did rotate tires but if I wanted to come back...
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1.0
#1094906
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Last year I bought the package deal($575.00) of, new tires, alignment and tire rotation at the 4900 W Plano pkwy Plano,Tx. Well on 8/2717 I go back to the same location. To take advantage of the deal I pay. Only to be greeted by a young lady. Who was rude right from...
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1.0
#1092980
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Taken in for skeaky breaks. Spent 2000.00 on repairs they said my elderly parents needed. Returned for extreme shaking. Spent another 1000.00. Was returned with ck engine light on, shaking in a dangerous manner, car started rolling while in park, and the car felt like...
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1.8
#1090017
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I am at the office on us hwy 78 And we and another customer have been waiting for them to even take our car back. There is one car in and they are sitting around talking while customers wait for them to service their car. Thi is very poor customer service And people...
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#1081044
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National Tire And Battery - Put work truck tires on wrong way

They put the tires on the wrong way and now they want to charge $80 to reverse it they were the ones that made the mistake I'm going to Better Business Bureau with this if I don't get this resolved today
1.0
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#1079481
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Last December I took my car to NTB for brake pads because I did not have time to do it myself. For the first time in 10 years I have squeaky brakes. To think that I only paid $65 a pair from auto advance and never have any squeaks at NTB I paid $260 for their crappy...
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2.8
#1078210
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National Tire And Battery - Unprofessional group

Made an appointment for an oil change. Hour later car still sitting on lot while workers had a social event on the parking lot. Waited 10-15 minutes for someone to come in the shop to get my keys back. Will not go back. Very unconcern, unprofessional group of people
#1074855
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Buyer Beware! I chose the NTB Buy 2 Get 2 plan because they were still $100 less than Discount Tire. When I returned to pick up my vehicle, I asked to see the before and after printout for my alignment readings. The salesman said, "Oh....we don't have that....the...
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2.5
#1074179
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National Tire And Battery - Conyers GA store...

Consistently the worst customer service in the tire business, period. Have 4 cars to maintain and have tried this location several times over the past 10 years and this store has absolutely the worst customer service and longest wait times in my area. Bad attitude and understaffed every time. Won't go back.
3.0
Details
Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Service Scheduling
Staff
Turnaround Time
Value for money
Website
#1057945
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