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Verified Reviewer
New Reviewer

Did not correct problem with my serpenteen belt

Had vehicles belt put on about 5 months back it was making a loud noise around the tensioner.Call your head quaters and spoke with someone and they got me and appointment with one of your other sites they looked things over and said it was ok. And now that same problem has got worse.

User's recommendation: Would never.

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ID
#2864217 Review #2864217 is a subjective opinion of poster.
Loss
$100
Preferred solution
Let the company propose a solution
New Reviewer

Confusion with tire

Bad experience First they tried to sell the lady in front of us the tires that were being held for us we had a 10 oclock appointment today just drop the car off and not have to wait inside for an hour till they put it on and they were also running late five hours later they still hadnt called we went out and when they saw us coming they sent a guy out with the keys to put the car in the garage. I need to talk to someone on the phone. When asked for the corporate office number the answer was look on the internet.

User's recommendation: Staff was not at all professional.

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ID
#2849240 Review #2849240 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution
New Reviewer

I need to pick up my car in the Evans GA location today

I dropped my car off on Friday September 3rd and had a appointment on September 4th to get new tires and breaks done and never got a call and no one picked up the phone I need to get my car back ASAP.
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ID
#2842940 Review #2842940 is a subjective opinion of poster.
Preferred solution
I need my car today September 5th

Oil change

It takes 20/25 minutes to do oil change. I asked my service writer up front could he do it quick he said yes and pulled the car in., Im still sitting here a hour and a half later Im still here. I will never use food loin advertisements again! Nor NTB
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ID
#2813317 Review #2813317 is a subjective opinion of poster.

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New Reviewer

Bad customer service

I have been buying tires from here for years. I called them about a flat I needed patched. They gave me a time to come. When I did she said they didnt have time. Terrible customer service

User's recommendation: Don’t go there.

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ID
#2792933 Review #2792933 is a subjective opinion of poster.
Location
Statesville, North Carolina
Product
Goodyear Tires
Loss
$200
Preferred solution
Apology
New Reviewer

Invalid advertisement

National Tire and Battery - Invalid advertisement
I went online to make appointment for full synthetic oil change price quoted was $74.99 plus coupon $20 with taxes total to $59.92 when I arrive at store to show email where price was quote for amount it change to $62.97 This is poor advertising and I would like the price the email quote I would pay for this service you need to update your prices to reflect prices in the store Thanks O
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ID
#2763950 Review #2763950 is a subjective opinion of poster.
Preferred solution
Price reduction

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New Reviewer

Was agrivated about driving on recall tires and having vibration and a flat then the store num 271 simpsonville

was intentionally sold recall tires didnt know when one went flat soon after i returned to put on my spare they did i complained about vibration car drifting around and i did not know but the blow out in the hospital parking lot was part of recall . invoice number for...
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ID
#2665007 Review #2665007 is a subjective opinion of poster.
Cons
  • Bait and switch
Preferred solution
Let the company propose a solution

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Verified Reviewer
New Reviewer

Aggravating Customer Service

I dont know if this is the proper channel to make a formal complaint but I wont stop here. I purchased x4 new tires from the NTB Roebuck location. Has been horrible ever since. Walmart has more knowledgeable employees in their tire center. I spent $1000 I get home...
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ID
#2648216 Review #2648216 is a subjective opinion of poster.
Pros
  • Hard to answer that
  • Local
Cons
  • Business practices
  • Service
  • Rude and disrespectful staff
Preferred solution
Fix my car right!

Issue resolved

Customer support responded promptly The NTB store replaced the tires of agreed make at agreed price.
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ID
#2625834 Review #2625834 is a subjective opinion of poster.
Location
Carnegie, Pennsylvania

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New Reviewer

Disappointed

The manager said he could not perform the service that I already pre-paid for and had an appointment for because it was a policy of theirs that I had to have all four tires the same brand, therefore he said I had to buy four tires instead of two

User's recommendation: Absolutely not.

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ID
#2603876 Review #2603876 is a subjective opinion of poster.
Location
Silver Spring, Maryland
Service
National Tire And Battery Installation
Pros
  • Locations
Cons
  • Shaun the manager refused responsibility
Preferred solution
I would like some sort of explanation and substantial discount if I choose to service my vehicle there again

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Verified Reviewer
New Reviewer

Overcharged

My daughters attend WVU in Morgantown, WV. I thought I had found a place for them to get their (my) cars fixed when I ran into some difficulty at the local Chevrolet dealership trying to diagnose a problem with one of my daughters cars. I sent her over to NTB in...
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ID
#2567337 Review #2567337 is a subjective opinion of poster.
Location
Martinsburg, West Virginia
Preferred solution
Price reduction

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Verified Reviewer
New Reviewer

Missing lock set on my wheels.

National Tire and Battery - Missing lock set on my wheels.
National Tire and Battery - Missing lock set on my wheels.
National Tire and Battery - Missing lock set on my wheels.
National Tire and Battery - Missing lock set on my wheels.
Took my vehicle in for 4 new tires last year 2020. Employee calls me to ask me where lock key is for my wheels. Today may 21 I go to have my brakes done. Go to get my lock key out from hidden compartment. My lock key is missing. My regular mechanic take cap off my wheel to unlock lug nuts and the lock lug nut is not there on any on my tire. They were replaced by lug nuts that do not belong on my vehicle. NBT was the last spot i had anything done to my vehicle tires. An employee from the Vernon Hills stole my whole wheel lock set along with lock key. I have have the original

User's recommendation: No i would never as well never return to store. Will be posting on social media about the theft service done by employee.

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ID
#2565421 Review #2565421 is a subjective opinion of poster.
Cons
  • Job was done improper loose lug nuts
Loss
$150
Preferred solution
Let the company propose a solution

Unsatisfied Customer

For the past 2 + years i have been a loyal customer with NTB. I have been pleased with the service i received at your Southpark location in Colonial Heights Virginia. My reviews reflects my satisfaction. However, my last few visits have been quite the experience....
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ID
#2549066 Review #2549066 is a subjective opinion of poster.
Location
Petersburg, Virginia
New Reviewer

Disrespectful Manager

I had to return 3 different times after one of the younger mechanics faulted out my tmps tire censors. And while I tried to explain to the manager, he questioned me and was HIGHLLY disrespectful. SOMETHING NEEDS TO BE DONE about the Redbank, Lexington SC location. This is ridiculous.

User's recommendation: Go elseware.

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ID
#2530510 Review #2530510 is a subjective opinion of poster.
Pros
  • No comment
Cons
  • Being treated like i was a problem
  • Management sucks
Preferred solution
Let the company propose a solution
New Reviewer

Customer complaints

Hwy I came to the NTB store on Tuesday in Southpoint Fredericksburg Virginia The problem with my car seems to be battery so the store replace for me a new battery On my way home from the shop my car was acting up and displaying information charge , power and I felt...
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ID
#2517090 Review #2517090 is a subjective opinion of poster.
Location
Germantown, Maryland