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My daughter took her vehicle to NTB Tire in Norcross, Georgia to have her tires rotated and balanced on November 11, 2016. The pregnant person that was upfront was eating and acted like she was being inconvenienced by having to do her job. She did not create an invoice...
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1.0
I didn't like
  • Business practices
  • Customer service
#1005228
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Went to ntb in crestwood il. 132st and Cicero. Had a nail in my tire (obvious in the middle far from side walls) tire was pretty new only 6000 miles on it. Ntb told me that since I used fix-a-flat the tire was unrepairable and that I needed a new tire at a nice $250...
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1.0
#995547
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I Bought two new tires from National Tire and Battery on 287 in Arlington TX and came back a two weeks later and they would not plug a small leak from a nail - it as it was about 1" from the sidewall. Well within the tread and they would not warranty the tire. I went...
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2.0
I didn't like
  • Poor service
  • Business practices
#985808
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Ntb changed new tires. After the tire changed, I had been there 4 times for an issue with the new tire. They dont have a good mechanic who can fix this simple issue. Also they changed a very cheaper brake and charged me for best quality brake. I wll never ever go to...
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1.0
#974910
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Merchants Tire, now NTB, on Millbrook road in Raleigh NC completely ripped me off! I took my car in for breaks and a starter and ended having nails in a tire, or so they said. THREE days later i got it back and the next morning the car wouldn't even start. I took it...
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#924985
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Called for four tires with installation wigh riad hazard, due to construction. Im always getting something in one of my tires. So with installation package and an alignment the ptuce thry gave me was 847.88 before tax. When you drive a 3/4 ton diesel and need load...
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4.9
#919859
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I wish I could rate this place a zero! I made an appointment to get new tires and an oil change and dropped my vehicle off at 11 am. I was told it would take about 2 hours and I would receive a call. I should have gotten a call by 1pm or 2 pm at the least, but no call...
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#902693
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National Tire And Battery Tire Installation Review

Checked in 8:30 AM Sunday 07/10/16 at NTB store Capital Heights, MD to install 4 tires + alignment. It took 6 hours and a quarter to complete the job and check out. This is unacceptable customer service. I would strongly not recommend someone to this store.
1.0
Details
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
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#880140
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I went in for a regular oil change with tire rotation. They conned me into changing the brake pads, brake fluid, power steering fluid, fuel system tune up, all for $84 I was told. When I went to pay they charged me almost $800!!!! And I hadn't signed the required work...
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1.0
I didn't like
  • Pushy sales
#879596
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Short Review on July 03, 2016

I scheduled an appointment and had been waiting for more than 2,1/2 hours. I watched 5 cars go in and out after being told I would be next when I arrived since I had an appointment. I will never return again.
1.0
Details
Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Service Scheduling
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Value for money
Website
#876270
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